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Bhuvan Pandey

@bhuvanpandey

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IT Infrastructure Manager at YJL for Aditya Birla Health Insurance, who reduced incident resolution time by 25%.

India

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At YJL, supporting Aditya Birla Health Insurance, I managed IT infrastructure operations and reduced incident resolution time by 25%. I also led encryption deployment across 2,500+ endpoints and designed a disaster recovery strategy that achieved 100% regulatory compliance.

At CognibTechnology, I improved customer satisfaction scores by 30% through proactive service desk management and reduced downtime with preventive maintenance. Earlier, at PCS Technology and Streams Global Services, I supported IT service desks, managed Windows Server accounts and backups, and deployed Citrix server solutions.

Experience

Work history, roles, and key accomplishments

IT Infrastructure Manager

YJL

Jul 2022 - Feb 2026 (3 years 7 months)

Managed IT infrastructure operations, including hardware, applications, and network support. Led encryption deployment across 2,500+ endpoints and designed disaster recovery strategies achieving 100% regulatory compliance.

IT Infrastructure Management ITIL Incident Management Change Management Problem Management ISO 27001 ISO 27005 Disaster Recovery Business Continuity Planning Data Center Operations Endpoint Security Data Loss Prevention Patch Management Vulnerability Management Vendor Management SLA Management KPI Governance CMDB Service Desk Management

Assistant IT Manager

Cognib Technology

Apr 2017 - May 2022 (5 years 1 month)

Managed IT operations and Level 2 escalations for networks, end-user devices, and applications. Led a team of engineers handling desktop operations and 24x7 service desk management.

IT Operations Service Desk Management Team Leadership Vendor Management Hardware installation Software Configuration Application Support Troubleshooting

Senior IT Service Desk Engineer

PCS Technology

Nov 2013 - Mar 2017 (3 years 4 months)

Delivered daily hardware, LAN, and software support for multiple desktop/laptop brands. Managed Windows 2000 Server, user accounts, and backups using ARCServe, and supported Citrix server solutions.

Hardware Support LAN Support Software support Windows 2000 2003 Server User Account Management Arcserve Citrix BlackBerry Configuration Mail Client Support Antivirus Management

IT Service Desk Engineer

Streams Global Services

Feb 2012 - Oct 2013 (1 year 8 months)

Provided hardware, LAN, and software support across multiple systems. Managed Windows 2000 Server accounts and backups, and ensured antivirus compliance across servers and endpoints.

Hardware Support LAN Support Software support Windows 2000 2003 Server Backup Management Mail Client Support Antivirus Compliance