Bhoomika Ramakuri

Architect and design custom ServiceNow scoped applications using Studio, UI Builder, and Flow Designer to unify financial services workflows with advanced internal generative AI capabilities. Lead the implementation of ServiceNow Now Assist agents, deploying multi-step reasoning capabilities to streamline complex customer service scenarios and automate incident lifecycle resolutions.

Designed and maintained a production-grade, audit-ready CMDB leveraging Discovery, Identification and Reconciliation Engine (IRE), and CSDM 4.0 architectures to orchestrate secure hospital infrastructure synchronization. Engineered custom multi-stage request workflows and Playbooks inside Configurable Workspaces to accelerate ITSM and HRSD cross-functional operations, yielding a 35% improvement in

Programmed complex script configurations across Incident, Problem, Change, and Request modules using JavaScript, GlideRecord, Business Rules, UI Policies, and Script Includes following ITIL alignment benchmarks. Built enterprise integrations with platforms like SAP, Jira, and Confluence via custom SOAP and REST web services to enable secure real-time corporate data synchronization across internati

Constructed and managed modular core platform assets including Client Scripts, Catalog Client Scripts, UI Actions, and asynchronous GlideAJAX scripts to enforce workflow automation rules efficiently. Oversaw large-scale production data migrations via specialized Import Sets and Transform Maps, establishing automated data deduplication guardrails to guarantee long-term CMDB data governance.

Master of Science in Information Assurance and Cyber Security from Gannon University.