Bhawana Gupta
@bhawanagupta
I improve healthcare operations through data analysis, workflow optimization, and preauthorization process automation.
IndiaWhat I'm looking for
At Vidal Health Insurance TPA, I oversee end-to-end medical preauthorization operations, using performance data and utilization trends to improve decisions, resource allocation, and operational efficiency.
I've partnered with business, technical, and product teams on automation initiatives, including AI-supported preauthorization triaging that reduced shortfall communication from 35% to 22% over nine months and improved TAT by 8%.
Experience
Work history, roles, and key accomplishments
Assistant Manager - Operations
Vidal Health Insurance TPA
Jan 2022 - Present (4 years 8 months)
Oversee end-to-end preauthorization operations, ensuring accurate and timely evaluation of medical requests in line with insurer policies and clinical protocols. Analyzed data to identify workflow inefficiencies, proposed and implemented process improvements, and developed analytical reports to support management decision-making.
Education
Degrees, certifications, and relevant coursework
Institute of Health Management Research (IIHMR-Bangalore)
Post-Graduate Diploma in Management, Health IT
2020 - 2022
Post-Graduate Diploma in Management (PGDM) in Health IT from the Institute of Health Management Research, Bangalore.
Rama University
Bachelor of Dental Surgery, Dental Surgery
2014 - 2018
Bachelor of Dental Surgery (BDS) from Rama University, Kanpur.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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