Bhavdeep Diyora
@bhavdeepdiyora
Experienced Senior Customer Service Representative skilled in client support.
PolandWhat I'm looking for
I am an experienced Senior Customer Service Representative with a strong background in client support, dispute resolution, and technical troubleshooting. My proficiency in CRM tools has enabled me to ensure customer satisfaction through efficient problem-solving and service excellence. I have a proven track record of resolving complex customer issues and implementing process improvements that enhance service delivery.
In my recent role as a Senior Customer Support Specialist at Express Digital Group, I successfully resolved 95% of escalated customer concerns, resulting in a 25% increase in satisfaction scores. My experience also includes diagnosing and resolving technical issues for MSI and Zebra devices at CTDI Poland, where I provided both remote and on-site support. I am dedicated to staying informed on product updates and industry trends to provide the best possible service to my clients.
Experience
Work history, roles, and key accomplishments
Cyber Crime Analyst
Gujarat Police
May 2023 - Present (2 years 1 month)
Analyzed fake crypto investment channels and P2P scams, educating the public on digital scams and collaborating with authorities to combat fraud.
Senior Customer Support Specialist
Express Digital Group
May 2023 - Present (2 years 1 month)
Provided advanced technical support, resolving complex customer issues and increasing satisfaction scores by 25%. Implemented process improvements that reduced resolution time by 33%.
Technical Support Hardware and Software
CTDI Poland Sp. z o.o.
Jan 2022 - Feb 2023 (1 year 1 month)
Diagnosed and resolved issues on MSI and Zebra devices, providing both remote and on-site support while maintaining detailed records and updating documentation.
Repair Technician
CTDI Poland Sp. z o.o.
Sep 2020 - Jan 2022 (1 year 4 months)
Installed, configured, and troubleshot Zebra devices, providing user support and training while managing inventory and ensuring compliance with technology trends.
Education
Degrees, certifications, and relevant coursework
Poznańska Akademia Medyczna Nauk Stowanych im. Księcia Mieszka I
Bachelor in Business Administration, Business Administration
2022 -
Shree Swaminarayan Gurukul English Medium School
Higher Secondary Education, Science
2016 - 2018
Completed Higher Secondary Education with a focus on Science, providing a strong foundation in scientific principles and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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