KFKaFEeL FaYaZ
@kafeelfayaz
Dedicated service desk analyst with a focus on network solutions.
IndiaWhat I'm looking for
I am a hardworking individual with a strong desire to contribute to an organization where I can apply my knowledge and skills effectively. My experience as a Senior Service Desk Analyst at Capgemini has equipped me with the ability to configure and maintain network devices, ensuring high availability and reliability of network services.
Throughout my career, I have demonstrated my ability to diagnose and resolve network connectivity issues promptly, collaborating with vendors and clients to provide tailored technical solutions. I am passionate about fostering a collaborative team environment, where I can learn from others while also sharing my knowledge and supporting junior team members.
Experience
Work history, roles, and key accomplishments
Senior Service Desk Analyst
Capgemini
Feb 2024 - May 2024 (3 months)
As a Senior Service Desk Analyst, I configured and maintained network devices, diagnosed network issues, and provided technical support. I collaborated with vendors and participated in a 24/7 support team, ensuring high availability of network services while training junior team members.
Service Desk Engineer
Accenture
Mar 2023 - Sep 2023 (6 months)
Worked as a Service Desk Engineer on the Wendy’s TST Project, collaborating with field technicians to replace and swap digital equipment in restaurants, ensuring operational efficiency and minimal downtime.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Kashmir
Bachelor of Commerce, Commerce
2017 - 2020
Grade: 7.5/10
Completed graduation in Commerce from this College.
Availability
Location
IndiaAuthorized to work in
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