bhaskar kumar

Performed requirements analysis and solution design for Salesforce implementation, focusing on lead and campaign processes. Customized fields, objects, profiles, reports, and dashboards to meet business needs. Provided comprehensive training to business users on the newly implemented Salesforce system.

Developed an Engagement dashboard using Lightning Web Components and automated invoice processes with scheduled jobs, relaying emails securely. Implemented lead segmentation, multi-currency functionality, and integrated Front with Salesforce using APIs. Remodeled existing Salesforce components and developed lead routing algorithms, including merging two Salesforce organizations.

Conducted requirements analysis, design, configuration, and custom development for Salesforce Sales Cloud. Integrated external systems like ZoomInfo, LinkedIn, and G-Suite, and set up lead, opportunity, tender, and recruitment processes. Automated email services, mass mailing, and campaign optimization, including migration to Salesforce Lightning.

Led system analysis, design, development, and integration for various business requirements, automating volunteer hours, opportunities, and contacts. Integrated MailChimp and Eventbrite, optimizing campaign processes and removing data silos. Built custom reports and dashboards to enhance data visibility.

Implemented Salesforce NPSP to track donations and automate donation receipts for streamlined financial management. Maintained comprehensive records of students, including their grades and academic improvements, within the Salesforce system.

Managed constituents on a centralized platform, tracking beneficiaries, volunteers, donors, and associates. Automated contact creation, payments, and recurring donation management, ensuring volunteer status updates. Configured events, marketing, and email automation, including personalized communications, and performed data migration and reporting.

Conducted requirements gathering and system design for Salesforce Sales and Campaign processes. Integrated Google Mail, Inbox, and Calendar with Salesforce, along with LinkedIn Sales Navigator. Managed data mapping, migration, and optimization, including customization of fields, objects, profiles, reports, and dashboards.

Analyzed and designed solutions for Salesforce database optimization, including user access management and record type creation. Optimized existing records, merged duplicates, and modified fields to link various business operations for comprehensive program management. Provided regular user support and generated reports in XML format.

Implemented out-of-the-box duplicate management functionality and prevented record duplication by re-engineering screen optimization on Account. Consolidated copy Accounts in an optimized way. Automated information populace by re-engineering the utilization of Apex triggers.

Implemented Salesforce Sales and Service Cloud from scratch, migrating existing systems like Hubspot and integrating various third-party tools such as Chargebee, Pandadoc, Gong, and Netsuite. Developed custom solutions including a Round Robin assignment algorithm, partner community flows, and an in-house CPQ product module. Built native integrations between Hubilo product and Salesforce, and worke

Grade: 68%

Completed a Bachelor of Technology in Computer Science. The curriculum covered fundamental concepts and advanced topics in the field.

Pursued an Executive MBA program. This program focused on advanced business administration and management principles.

Completed training in Cloud Computing. Worked on a project to develop a Warehouse Management application, focusing on online record keeping and automated processes with data security.

Underwent training in SAP ERP, specifically on Breakdown Maintenance under plant management. Gained experience in creating functional locations, equipment, notifications, and material requisition receipts.