Open to opportunities

N Balaji

@nbalaji

Salesforce Lightning Developer and Certified Administrator delivering secure org deployments, automation, and CPQ solutions across environments.

India

Message

What I'm looking for

I’m looking for a role where I can own Salesforce end-to-end delivery—development plus administration—building secure automation, integrating systems, and improving deployments across DEV/QA/UAT/PROD with CI/CD.

I’m a Salesforce Certified Developer and Administrator with over 5.6 years of experience, including 4.5+ years in the Salesforce ecosystem handling both development and administration. I’m known for managing end-to-end Salesforce org environments (DEV, QA, UAT, PROD) while enforcing data integrity and security.

I deploy reliably through CI/CD pipelines using change sets and tools like Copado, and I help teams keep Salesforce aligned with business and compliance requirements. I focus on maintaining system integrity and optimizing performance, ensuring best practices are followed across environments.

On the delivery side, I support user administration through Roles, Profiles, and Permission Sets, and I build automation with Flows, Workflows, and Approval Processes. I also bring strong CPQ expertise—product configuration, pricing, quoting, advanced approvals, quote-to-order, contract management, renewals/amendments, and quote templates with document generation.

In recent work, I’ve built and enhanced Lightning user interfaces (Lightning Web Components and Aura components), developed Apex (including triggers and batch jobs), and integrated systems using Web services and RESTful Apex callouts. Across projects, I’ve delivered measurable impact—reducing average handle time by 30% and improving customer satisfaction scores by 25%—while collaborating closely with cross-functional teams, mentoring juniors, and maintaining clear technical documentation.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Lightning Developer

Current

AR Softcon Private Limited

Jul 2020 - Present (6 years)

Developed and administered Salesforce Lightning solutions, including Lightning Web Component development. Managed DEV/QA/UAT/PROD environments, enforced data integrity and security, and supported CI/CD deployments using change sets and Copado.

Salesforce Administration Lightning Web Components Data Integrity CI CD Copado Change Sets Workflows Approval Processes Rôles Profiles Permission Sets Performance Optimization

Associate

ICICI Bank

Jul 2018 - Jun 2019 (11 months)

Provided Salesforce CPQ and CRM support, including product configuration, pricing/quoting, approvals, and quote-to-order/contract renewals. Supported integrations via Web services and RESTful Apex callouts, and handled technical support, defect tracking, documentation, and after-hours on-call support.

Salesforce CPQ Product Configuration Pricing Price Quoting Quote To Order Contract Management Renewals Salesforce Integration Web Services Integration Technical Support Troubleshooting Technical Documentation Mentorship

Admin & Dev Supporter

ICICI Bank

Jul 2018 - Jun 2019 (11 months)

Supported Salesforce as an admin and development support member for the Sales business and platform stabilization module. Used Salesforce to track client portfolios and interactions and to support sales performance and regulatory compliance (KYC/AML) via dashboards and automated workflows.

Salesforce CRM Dashboards Workflows Sales Performance

Salesforce Lightning Developer

Hibu

Implemented Salesforce CRM for optimizing digital marketing products and supporting sales/marketing workflows. Configured Salesforce CPQ (pricing, quoting, approvals, quote templates, renewals) and developed Aura components using SLDS, while providing production defect support.

Salesforce Administration Salesforce CPQ Product Configuration Pricing Price Quoting Quote To Order Contract Management Renewals CPQ APIs & Integration Aura Visualforce Production Support Requirement gathering

Salesforce.com & Support Engineer

Nielsen Media

Developed Salesforce applications supporting consumer information, consumer research, and market measurement CRM activities. Built Lightning Aura Components, Apex code, triggers, and batch jobs, and participated in deployment and runbook maintenance in an Agile/Scrum delivery model.

Lightning Components APEX Code Salesforce Apex Triggers CRM Development Deployment Runbook Maintenance Agile Scrum

Salesforce Developer

Orange Telecom

Managed and optimized Salesforce CRM to align telecom-specific workflows, improving data integrity and user adoption. Built process automations with Salesforce Flow and developed Lightning components, improving average handle time by 30% and customer satisfaction scores by 25%.

Salesforce CRM Administration Salesforce Flows Lightning Components Telecom Workflow Configuration Process Automation Data Management

Salesforce Admin

Outreach (Stackpath)

Supported Salesforce administration with a focus on automating and streamlining sales processes. Designed automated sales engagement workflows to improve rep productivity for prospecting and lead follow-up, and integrated technology solutions within Salesforce to close the Sales Execution Gap.

Salesforce Administration Sales Automation Lead Follow Up Sales Execution Technology Integration Workflow Automation