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Bhaskar Chennupalli

@bhaskarchennupalli

Application Support Engineer at UnitedHealth Group who reduced repeat incidents by 12% and manual troubleshooting effort by 20%.

United States

Message

At UnitedHealth Group, I support L2/L3 production applications and investigate application, database, batch, and integration issues. I use SQL across SQL Server, Oracle, and PostgreSQL to analyze incidents, validate data, and investigate production problems.

I also automated routine log checks and diagnostic tasks with Python and PowerShell, reducing manual troubleshooting effort by 20%. Previously, at HCLTech, I provided L1/L2 support and helped improve first-contact resolution by 15%.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

UnitedHealth Group

Aug 2024 - Present (2 years 2 months)

Provided L2/L3 production support, troubleshooting application, database, batch, and integration issues while meeting SLA requirements. Automated routine tasks with Python and PowerShell, reducing manual effort by 20% and repeat incidents by 12%.

IT Support Specialist

HCLTech

Sep 2020 - Jul 2023 (2 years 10 months)

Provided L1/L2 technical support to 150+ users, managing incidents and service requests in ServiceNow. Supported Active Directory, Exchange, and endpoint deployments, improving first-contact resolution by 15%.