Meghana Divakar
@meghanadivakar
I’m an Application Support Engineer focused on production stability, rapid incident resolution, and root-cause-driven improvements.
United StatesWhat I'm looking for
I have around 7 years of experience in L1 and L2 application support, working across digital banking and media entertainment domains. I started as a batch job monitoring analyst and grew into handling production outages, major incident calls, and technical lead responsibilities. I’m comfortable working 24/7 shifts, on-call rotations, and high-pressure production situations while keeping SLA adherence tight.
In my most recent role as Technical Lead – Application Support at HCL Technologies Pvt. Ltd., I supported Western Union’s Account Payment Network (APN), driving major incident calls to resolution, preparing RCAs, and communicating updates to front office and business teams. I also managed certificate management and vulnerability management activities as part of regular operations, working within ITIL Incident, Change, and Problem Management processes. Across projects at Deluxe Entertainment and FIS Global, I handled Control-M batch monitoring, SQL-based production fixes, Splunk/Dynatrace monitoring, and AWS-based validations after patching and release activities.
Experience
Work history, roles, and key accomplishments
Led L1/L2 production support for Western Union’s Account Payment Network (APN), supporting deposit workflows that contributed to 15–20% of global revenue. Drove major incident calls to resolution, prepared RCAs, and ensured end-to-end transaction correctness across API and batch integrations while following ITIL incident/change/problem processes.
Production Support Engineer
Deluxe Entertainment India Pvt. Ltd.
Jun 2019 - Jun 2021 (2 years)
Provided daily triage for P1/P2 production alerts in a VOD pipeline (DCD/DML) and maintained clear service status communication to business stakeholders. Resolved issues by writing SQL queries, monitoring scheduled jobs, coordinating with NOC, performing JVM tuning, and supporting AWS-based environments with 24/7 on-call coverage.
Monitored daily batch jobs with Control-M and fixed abends by coordinating with application teams, ensuring reliable scheduled processing. Executed operator actions (force complete/cancel/rerun/hold/release) as needed and maintained SLA compliance while providing 24x7 production support.
System Analyst
Maintec Technologies Pvt. Ltd.
Jan 2016 - Jan 2018 (2 years)
Monitored daily Control-M batch jobs and coordinated with application teams when critical jobs failed to maintain operational stability. Ensured SLA adherence and provided round-the-clock support for production issues.
Education
Degrees, certifications, and relevant coursework
PeopleCert
ITIL Foundation Certificate in IT Service Management, IT Service Management
Completed the ITIL Foundation Certificate in IT Service Management (PeopleCert) in March 2020.
Visvesvaraya Technological University
Bachelor of Engineering, Information Science of Engineering
2011 - 2015
Earned a Bachelor of Engineering in Information Science of Engineering at Visvesvaraya Technological University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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