KARTHICK REDDY RAMANA REDDY
@karthickreddyramanar
I resolve production application, SQL, API, and cloud issues while improving SLA performance through automation.
United StatesWhat I'm looking for
I've supported enterprise and SaaS applications in production at Techwave and Clean Harbors, resolving L2/L3 incidents, integration failures, and data issues through ServiceNow.
At Techwave, I handled 20–30 incidents and service requests weekly, used SQL to investigate transaction failures and data mismatches, and helped reduce recurring data-related incidents by approximately 20%.
I troubleshoot REST APIs with Postman, monitor batch jobs and application health, and partner with development and QA teams using logs, SQL findings, and reproducible steps to improve resolution time.
I've also automated operational checks with PowerShell, supported Azure and Windows Server environments, and documented RCA findings, runbooks, and release-validation procedures to strengthen production reliability.
Experience
Work history, roles, and key accomplishments
Application Support Engineer
Techwave
Jan 2022 - Dec 2024 (2 years 11 months)
Provided L2 application support for enterprise and SaaS applications, handling 20-30 incidents per week and maintaining SLA commitments. Used SQL to investigate failed transactions and data mismatches, reducing data-related incidents by approximately 20%.
IT Operations
Clean Harbors
Jan 2021 - Dec 2022 (1 year 11 months)
Supported business-critical applications in production, managing 25-35 incidents per week through ServiceNow. Used Dynatrace for monitoring and developed PowerShell scripts to automate routine tasks, reducing manual effort by approximately 20%.
Education
Degrees, certifications, and relevant coursework
The University of Texas at Dallas
Master of Science, Information Technology and Management
2024 - 2025
Grade: 3.8/4.00
Pursuing a Master of Science in Information Technology and Management with a CGPA of 3.8/4.00.
SASTRA Deemed University
Bachelor of Technology, Electronics and Communication Engineering
Bachelor of Technology in Electronics and Communication Engineering.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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