Open to opportunities

Venkat Raman

@venkatraman2

Message

I resolve complex platform issues through AWS troubleshooting, automation, and cross-functional support.

India

Message

What I'm looking for

I'm looking for opportunities where I can resolve complex platform issues, improve support workflows through automation, and collaborate with engineering, DevOps, and QA teams.

I resolve complex customer and internal support issues at Wipro, helping keep platform operations running smoothly.

I investigate technical problems through AWS and log-based troubleshooting, internal tools, and system-fault remediation. I also log and track JIRA escalations to maintain clear communication and follow-through with platform teams.

I work closely with platform, DevOps, and QA teams to coordinate timely resolutions. I develop automation scripts for repetitive support workflows and handle operational tasks that improve business continuity and process efficiency.

Earlier, I worked as a Junior Web Developer at Appsmine Infotech and earned a Bachelor of Engineering in Computer Science from SSM College of Engineering.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Engineer

Current

Wipro

Sep 2022 - Present (4 years 2 months)

Handled complex support tickets, ensuring timely and effective resolution for customer and internal issues.

Logged and tracked JIRA tickets for platform team escalations, ensuring smooth communication and follow-ups.

Performed in-depth AWS and log-based troubleshooting to diagnose and fix technical issues.

Utilized internal tools to identify and remediate system faults and platform incidents.