Open to opportunities

Venkat Raman

@venkatraman2

Message

I resolve complex platform issues through AWS troubleshooting, automation, and cross-functional support.

India

Message

What I'm looking for

I'm looking for opportunities where I can resolve complex platform issues, improve support workflows through automation, and collaborate with engineering, DevOps, and QA teams.

I resolve complex customer and internal support issues at Wipro, helping keep platform operations running smoothly.

I investigate technical problems through AWS and log-based troubleshooting, internal tools, and system-fault remediation. I also log and track JIRA escalations to maintain clear communication and follow-through with platform teams.

I work closely with platform, DevOps, and QA teams to coordinate timely resolutions. I develop automation scripts for repetitive support workflows and handle operational tasks that improve business continuity and process efficiency.

Earlier, I worked as a Junior Web Developer at Appsmine Infotech and earned a Bachelor of Engineering in Computer Science from SSM College of Engineering.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Engineer

Current

Wipro

Sep 2022 - Present (4 years)

Handled complex support tickets, ensuring timely and effective resolution for customer and internal issues.

Logged and tracked JIRA tickets for platform team escalations, ensuring smooth communication and follow-ups.

Performed in-depth AWS and log-based troubleshooting to diagnose and fix technical issues.

Utilized internal tools to identify and remediate system faults and platform incidents.