At UniCourt, I diagnosed customer-reported technical issues for enterprise clients, analyzed system logs to find root causes, and met SLA targets. I also tested API exceptions and troubleshot integration failures, including transaction dispute analysis with Stripe.
I partnered with Product, Engineering, and Legal on complex escalations, reproduced issues in test environments, and documented bug reports and troubleshooting guidance. In personal projects, I built a real-time chat application and React-based Swiggy and YouTube clones.
