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Bharathi Devi

@bharathidevi

I build AI-driven decisioning and personalization products that improve conversion, retention, and customer experiences.

India

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What I'm looking for

I'm looking for Senior Technical Product Manager, Technical Product Manager, Product Manager, or Product Owner roles in Hyderabad or remote, where I can drive AI-powered decisioning, digital personalization, scalable platforms, and measurable customer outcomes.

At Verizon, I own the roadmap for a strategic marketing automation and real-time decisioning platform, leading two cross-functional squads across chatbot, IVR, and agent-assisted channels. My AI-powered decisioning work has contributed to 14–18% higher cross-sell conversion and approximately 4% lower churn in pilot programs.

I led the Real-Time Speech Initiative integrating Verizon's VZGPT, Pega Customer Decision Hub, and Google Cloud Platform to deliver context-aware retention offers. I also built Tableau and Looker dashboards for 100+ active offers and used phased canary deployments to scale releases from 5% to 100% without high-impact production incidents.

Across Wipro, CGI, Cognizant, and Virtusa, I've modernized workflow, decisioning, and digital platforms for WaterNSW, Maxis Telecom, TalkTalk Telecom, American Express, and Optum. I bring product ownership, technical architecture, and real-time personalization together to deliver measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Product Manager

Current

Verizon

Sep 2024 - Present (2 years)

Owned the product roadmap for a strategic marketing automation and real-time decisioning platform, leading 2 cross-functional squads comprising 14+ engineers, QA professionals, and data analysts. Steered AI-powered decisioning enhancements across chatbot, IVR, and agent-assisted channels, contributing to a 14–18% improvement in cross-sell conversion and ~4% reduction in customer churn within pilot

Product Management Product Roadmap Agile Scrum SAFe PEGA CDH Google Cloud Platform VZGPT Gemini Tableau Looker SQL Real Time Decisioning Personalization AI LLM Integration Canary Deployment Stakeholder Management

Education

Degrees, certifications, and relevant coursework

S.R.K.R. Engineering College

Bachelor of Technology, Electrical & Electronics Engineering

2010 - 2014

Pursued a Bachelor of Technology in Electrical & Electronics Engineering, building a strong foundation in engineering principles and technical problem-solving.