At NICE, I evolved Agent Experience, Time Off, and Mobile Workforce Management products, scaling platform capabilities to 10,000+ active users and unlocking $10M+ in annual revenue.
I deployed custom LLM-based autonomous multi-agent research frameworks that shortened insight-gathering timelines by 35%. I also used generative AI design pipelines to speed up UI and prototype validation by 40%.
At AMDOCS, I translated business goals and regional market signals into technical PRDs and product roadmaps. I also scoped RESTful API configurations for mobile applications and steered product lifecycles from ideation through release and adoption.
At TECH MAHINDRA, I designed telecom checkout and bundled-product discovery approaches that increased Average Order Values, and worked with network architects on microservices infrastructure for OSS outbound roaming applications.
