Beverly Marabe
@beverlymarabe
Results-driven team leader with extensive banking and customer service experience.
South AfricaWhat I'm looking for
I am a highly motivated professional with over 12 years of experience in the banking industry, specializing in customer service and team leadership. My journey has equipped me with strong interpersonal skills and a deep understanding of customer needs, allowing me to excel in various roles, including my recent position as a Claims Team Leader at Hastings Direct.
Throughout my career, I have consistently demonstrated my ability to lead teams effectively, manage workloads, and enhance customer satisfaction. I pride myself on my results-driven approach, which is reflected in my performance statistics. My experience as an AML Administrator has further honed my analytical skills and attention to detail, ensuring compliance with industry regulations while minimizing operational risks.
I am passionate about fostering a collaborative team environment and am committed to continuous improvement. I believe that my diverse skill set and dedication to excellence will make a significant impact in any organization I join.
Experience
Work history, roles, and key accomplishments
Claims Team Leader
Hastings Direct (Outsurance)
Aug 2021 - May 2024 (2 years 9 months)
Acted as Team Leader for FNOL and CCS, managing staff workload, setting objectives, and ensuring compliance with company policies. Focused on improving customer satisfaction and team performance through ongoing training and support.
Claims Advisor/Webchat Advisor
Hastings Direct (Outsurance)
Nov 2019 - Aug 2021 (1 year 9 months)
Assisted clients via chat and phone, handling claims registration and queries efficiently. Ensured fast typing and effective communication while verifying and validating claims.
Validation Officer
Nedbank
Jul 2018 - Nov 2018 (4 months)
Performed validation functions for vehicle finance, preventing fraud and ensuring accurate account management. Liaised with dealerships and maintained low error rates.
Client Services Representative
African Bank
Aug 2016 - Jul 2018 (1 year 11 months)
Handled customer inquiries and transactions, ensuring high-quality service and adherence to company policies. Managed escalated calls and resolved issues effectively.
AML Administrator
Nedbank
Jun 2016 - Jun 2018 (2 years)
Ensured compliance with banking regulations and managed AML processes. Resolved client queries and maintained accurate records to minimize operational risks.
Customer Service Representative
TopTV (iChoices)
Jun 2010 - May 2011 (11 months)
Managed customer bookings and inquiries, promoting services and resolving issues. Handled a high volume of calls while ensuring customer satisfaction.
Client Service Representative
British Gas (Aegis)
Oct 2009 - Jun 2010 (8 months)
Resolved client queries related to gas and electric meters, ensuring adherence to quality standards and productivity scores. Managed inbound calls effectively.
Education
Degrees, certifications, and relevant coursework
Computer Training Institute
Diploma in Business Administration, Business Administration
2008 - 2008
Completed a Diploma in Business Administration covering Economics, Financial Accounting, Principles of Management, Business Communication, and more.
Jules High School
Matric, General Education
2003 - 2007
Completed Matric with subjects including English, Afrikaans, Economics, Business Economics, Travel & Tourism, and Accounting.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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