Beverly Alburo
@beverlyalburo
I manage Amazon seller claims, reimbursements, and customer support across fast-paced operations.
PhilippinesWhat I'm looking for
I've supported Amazon sellers, logistics customers, and auto-finance clients through account issues, claims, and service inquiries.
At Getida LLC, I monitored Amazon seller accounts for lost, damaged, or destroyed inventory and FBA inbound shipments. I managed end-to-end reimbursement processes and responded to reviews, inquiries, complaints, and returns.
At Telus Digital supporting Federal Express logistics, I assisted customers with shipment processing, parcel tracking, customs documentation, shipping rates, delivery options, and claims.
I've also supported Amazon sellers at Concentrix and auto-finance clients at Nowcom Global Services. I bring practical experience in customer service, documentation, conflict resolution, and administrative support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Telus Digital
Aug 2025 - May 2026 (9 months)
Assisted customers with shipping inquiries, tracked parcels, and provided real-time status updates. Prepared customs documentation and resolved delivery issues and claims.
Case Manager / Internal Specialist
Getida LLC
Jan 2023 - Feb 2025 (2 years 1 month)
Monitored Amazon seller accounts for lost, damaged, or destroyed inventory and FBA inbound shipments. Managed claims and handled end-to-end reimbursement processes, providing customer service for reviews, inquiries, complaints, and returns.
Customer Service Representative
Nowcom Global Services LLC
Oct 2022 - Jan 2023 (3 months)
Assisted clients with auto-finance options and guided customers through vehicle purchase processes and financing solutions.
Amazon Seller Support Specialist
Concentrix
Aug 2016 - Mar 2019 (2 years 7 months)
Supported Amazon sellers with inquiries and product-related concerns, handled escalations, and resolved complaints. Evaluated and improved service process efficiency.
Education
Degrees, certifications, and relevant coursework
AMA Computer Learning Center
Graduate, Office Information System
2010 - 2012
Graduated from AMA Computer Learning Center with a focus on Office Information System.
Missionaries of Charity Learning School
Graduate, Computer Secretarial
2009 - 2010
Graduated from Missionaries of Charity Learning School with a focus on Computer Secretarial.
Philippine Normal University (PNU), Cadiz Branch
Bachelor of Elementary Education, Elementary Education
2007 - 2009
Undergraduate studies in Bachelor of Elementary Education at Philippine Normal University, Cadiz Branch.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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