Betlehem Frondoza
@betlehemfrondoza
Dedicated industrial engineering graduate with strong communication skills.
PhilippinesWhat I'm looking for
I am a recent graduate with a Bachelor of Science in Industrial Engineering from the Polytechnic University of The Philippines. My educational background has equipped me with a solid foundation in problem-solving and analytical skills, which I am eager to apply in a professional setting. I am committed to continuous learning and growth, and I thrive in environments that challenge me to expand my skill set.
In my current role as a Manager Trainee at McDonald's, I have honed my leadership abilities while managing routine operations and ensuring customer satisfaction. My experience as a Customer Service Representative has further developed my communication skills and my ability to resolve issues effectively. I am passionate about operational excellence and delivering exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Manager Trainee
McDonald's SM City Santa Rosa
May 2024 - Present (2 years 1 month)
As a Manager Trainee, I manage routine duties including tracking sales, preparing food, and ensuring adherence to safety and health standards. I focus on developing leadership skills in a fast-paced, customer-focused environment while enhancing communication and problem-solving abilities.
Customer Service Representative
Ubiquity Global Services Inc
Oct 2023 - Jan 2024 (3 months)
In my role as a Customer Service Representative, I maintained customer records and resolved product or service complaints by identifying root causes. This position honed my communication and problem-solving skills.
Service Crew
McDonald's SM City Santa Rosa
Apr 2019 - Jan 2023 (3 years 9 months)
As a Service Crew member, I provided training in food preparation and customer service. I efficiently prepared food, ensured cleanliness, and communicated product specifications while processing payments.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of The Philippines – Biñan Campus
Bachelor of Science, Industrial Engineering
2019 - 2024
AMA Computer Colleges – Biñan
Accountancy, Business, and Management
2017 - 2019
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
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