Betlehem FrondozaBF
Open to opportunities

Betlehem Frondoza

@betlehemfrondoza

Dedicated industrial engineering graduate with strong communication skills.

Philippines

What I'm looking for

I am looking for a role that allows me to utilize my communication skills and problem-solving abilities while contributing to the organization's success.

I am a recent graduate with a Bachelor of Science in Industrial Engineering from the Polytechnic University of The Philippines. My educational background has equipped me with a solid foundation in problem-solving and analytical skills, which I am eager to apply in a professional setting. I am committed to continuous learning and growth, and I thrive in environments that challenge me to expand my skill set.

In my current role as a Manager Trainee at McDonald's, I have honed my leadership abilities while managing routine operations and ensuring customer satisfaction. My experience as a Customer Service Representative has further developed my communication skills and my ability to resolve issues effectively. I am passionate about operational excellence and delivering exceptional customer experiences.

Experience

Work history, roles, and key accomplishments

UI

Customer Service Representative

Ubiquity Global Services Inc

Oct 2023 - Jan 2024 (3 months)

In my role as a Customer Service Representative, I maintained customer records and resolved product or service complaints by identifying root causes. This position honed my communication and problem-solving skills.

MR

Service Crew

McDonald's SM City Santa Rosa

Apr 2019 - Jan 2023 (3 years 9 months)

As a Service Crew member, I provided training in food preparation and customer service. I efficiently prepared food, ensured cleanliness, and communicated product specifications while processing payments.

Education

Degrees, certifications, and relevant coursework

Polytechnic University of The Philippines – Biñan Campus logoPC

Polytechnic University of The Philippines – Biñan Campus

Bachelor of Science, Industrial Engineering

2019 - 2024

AMA Computer Colleges – Biñan logoAB

AMA Computer Colleges – Biñan

Accountancy, Business, and Management

2017 - 2019

Tech stack

Software and tools used professionally

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Betlehem Frondoza - Manager Trainee - McDonald's SM City Santa Rosa | Himalayas