Bernardo Borbor

I've supported client-facing operations at Regional Care Network, NYC 311, and Heart to Heart Home Care, managing intake, documentation, scheduling, and service coordination.

At Regional Care Network, I collected, verified, and entered client documentation, maintained compliant records, coordinated with social service agencies, and provided bilingual English/Spanish translation for clients and documents.

At NYC 311, I handled high-volume inbound calls, scheduled appointments, routed service requests, updated customer records, and escalated complex inquiries under standardized protocols.

Across customer support and administrative roles, I've helped onboard clients, coordinate caregiver assignments, resolve concerns, and keep daily operations organized through accurate data management and responsive service.