Open to opportunities

Berna Okumuş

@bernaokumu

Message

I am a brand manager specializing in marketing, customer satisfaction, and social media.

Turkey

Message

What I'm looking for

I seek marketing, brand or customer service management roles where I can grow e-commerce and social media, improve customer satisfaction, lead cross-cultural teams, and manage logistics and projects.

I am a results-oriented brand manager and marketing specialist with hands-on experience organizing international e-commerce sales channels, creating brand identity, producing advertising visuals, and managing digital advertising. I organize social media strategy and adapt content for local markets to drive engagement and sales.

Previously I managed retail sales operations and distributorships for a Poland-based company in Türkiye, overseeing product logistics, customs coordination, warehouse operations and customer relations while communicating daily with European teams in English. I also have research and community outreach experience from a sociology internship and ongoing volunteer work, which inform my customer-focused, collaborative approach.

Experience

Work history, roles, and key accomplishments

Current

Brand Manager & Marketing Specialist

Current

Berna Okumuş

Jan 2025 - Present (10 months)

Organized international e-commerce sales channels, developed brand identity, and managed social media and digital advertising to grow online presence.

Brand Management Social Media Management Digital Advertising Customer Satisfaction Cross Cultural Communication Organization

Customer Relations Specialist & Manager

Lavello Türkiye

Jan 2022 - Jan 2023 (1 year)

Managed retail sales operations and distributor agreements for Lavello in Turkey, overseeing logistics, customs, and warehouse operations to optimize distribution. Adapted social media content and handled customer inquiries to maintain high customer satisfaction.

Sales Operations Logistics Coordination Customs Clearance Social Media Adaptation Customer Service Microsoft Office

Sociologist Intern

Ministry of Family, Labour and Social Policies

Jan 2019 - Jun 2019 (5 months)

Conducted sociological research using surveys, observations, and interviews, analyzed and edited social service reports, and organized community outreach activities for elderly residents to improve program engagement.

Sociology Survey Design Report Writing Community Outreach Program Coordination