Bernadette De Jesus

Administered end-to-end inventory operations and automated replenishment cycles across Shopify using Cin7 ERP. Managed high-tier customer escalations and retention workflows via Gorgias and Mailchimp.

Orchestrated end-to-end order lifecycle for a high-volume sports equipment e-commerce platform using a multi-vendor dropshipping model. Handled customer inquiries, returns, and supplier coordination.

Administered white-label MT4/MT5 servers for institutional broker clients, managed back-office configurations, and led European engineering support team in a 24/7 follow-the-sun model.

Identified and secured institutional investors and high-net-worth individuals across Southeast Asia. Organized large-scale corporate seminars and ensured cross-border regulatory compliance.

Managed complete client accounts from onboarding to trading execution and withdrawals. Expanded Introducing Broker and Affiliate networks, configuring competitive commission structures.

Engaged existing banking clients to pitch wealth-management and bancassurance insurance products over the phone. Conducted financial assessments and guided clients through application setups.

Managed outbound sales cycles for Australian car insurance products, converting inquiries into policies. Handled policy renewals, coverage adjustments, and claims navigation.

Managed outbound consumer accounts for Dish Network, upselling premium channels and packages. Coordinated with field dispatch for installations and resolved billing disputes.

Handled high-tier customer service disputes and resolved billing anomalies for Citibank credit card accounts. Maintained quality assurance scores and handle time metrics.

Bachelor of Science in Commerce with a major in Business Management from San Sebastian College in Manila, Philippines, graduating in April 2009.