Open to opportunities

Berna Contado

@bernacontado

Message

I support dental and medical practices with insurance, claims, and scheduling.

Philippines

Message

What I'm looking for

I'm looking for a dental or medical virtual assistant role where I can support patient scheduling, insurance verification, claims, records management, and HIPAA-compliant healthcare operations.

I've supported San Francisco Dental in California as a Dental and Medical Virtual Assistant, handling inbound and outbound calls, patient scheduling, insurance eligibility verification, appointment reminders, and electronic health record updates.

Previously at Mirra Claims in Florida, I reviewed and adjudicated medical and dental insurance claims, applied CPT, ICD-10, and HCPCS guidelines, and documented claim approvals, denials, and adjustments. I also verified member eligibility, provider credentials, and policy benefits while meeting productivity, accuracy, and turnaround targets.

At Optum Global Solutions supporting UHC Dental & Vision, I provided customer service, claims information, insurance verification, patient-record management, and claim adjustments while maintaining HIPAA compliance.

Experience

Work history, roles, and key accomplishments

Dental and Medical Virtual Assistant

San Francisco Dental

May 2024 - May 2026 (2 years)

Answered inbound and made outbound calls, scheduled and confirmed patient appointments, verified dental insurance eligibility, and managed patient records while maintaining HIPAA compliance.

Inbound Calls Outbound Calling Appointment Scheduling Insurance Verification Data Entry HIPAA compliance Patient Communication

Dental and Medical Virtual Assistant

San Francisco Dental

May 2024 - May 2026 (2 years)

Answered inbound and made outbound calls, scheduled and confirmed patient appointments, verified dental insurance eligibility, and managed patient records while maintaining HIPAA compliance.

Inbound Calls Outbound Calling Appointment Scheduling Insurance Verification Data Entry HIPAA compliance Patient Communication

Medical Virtual Assistant

Mirra Claims

Apr 2023 - Apr 2024 (1 year)

Reviewed and adjudicated medical and dental insurance claims, verified eligibility and benefits, applied coding guidelines, and ensured compliance with regulations.

Claims Adjudication Insurance Verification CPT ICD 10 HCPCS Compliance Documentation

Medical Virtual Assistant

Mirra Claims

Apr 2023 - Apr 2024 (1 year)

Reviewed and adjudicated medical and dental insurance claims, verified eligibility and benefits, applied coding guidelines, and ensured compliance with regulations.

Claims Adjudication Insurance Verification CPT ICD 10 HCPCS Compliance Documentation

Dental and Vision Customer Service

Optum Global Solutions

Mar 2022 - Mar 2023 (1 year)

Answered inbound and made outbound calls, verified dental insurance eligibility, provided claims information, and managed patient records while maintaining HIPAA compliance.

Inbound Calls Outbound Calling Insurance Verification Claims HIPAA compliance Patient Communication

Dental and Vision Customer Service

Optum Global Solutions

Mar 2022 - Mar 2023 (1 year)

Answered inbound and made outbound calls, verified dental insurance eligibility, provided claims information, and adjusted claims while maintaining HIPAA compliance.

Inbound Calls Outbound Calling Insurance Verification Claims Claims Adjustment HIPAA compliance