Benson Thuo

Lead SAP security and authorization for 77+ companies, managing user access, roles, permissions, and compliance. Led a 5-person SAP implementation team through a full rollout with zero post-launch compliance findings.

Built and led the company's technology function from scratch, digitizing operations across accounting, payroll, infrastructure, networking, and security. Established remote-work infrastructure for 80+ employees during COVID-19 and served as fractional CTO with end-to-end ownership of technology strategy and operations.

Developed a deployment-ready desktop application integrating Excel financial data with QuickBooks Desktop through the SDK and qbXML. Built transaction processing, validation, account mapping, vendor lookup, duplicate detection, batch uploads, and company-file safeguards, then delivered the solution through testing and client handoff.

Modernized IT operations for a distributed global workforce, reducing cybersecurity incidents by 30% and onboarding time by 20%. Built device-management reporting, automated workflows, authored ICT policy, managed cloud and endpoint security, and maintained 99% help-desk satisfaction with 90% first-contact resolution.

Led zero-data-loss migrations for two organizations from Bluehost to Microsoft 365, preserving email history, folders, and permissions. Configured Entra ID, Outlook, SharePoint, OneDrive, and Teams, migrated Dropbox data, designed multi-account access, and delivered user training and post-migration support.

Delivered three integrated systems for a real estate client: cross-platform email integration, privacy-focused video hosting, and real-time email tracking and analytics. Built API integrations, automation workflows, content-authenticity safeguards, and analytics that improved the client's communication strategy.

Managed nationwide network and infrastructure operations supporting 60+ servers. Designed and administered Cisco LAN/WAN, MPLS, routing, switching, VPN, DNS, DHCP, firewalls, Windows and Linux environments. Monitored network threats, implemented security controls, and coordinated infrastructure projects across multiple ICT teams.

Designed enterprise information systems and technical architectures for a major telecommunications organization. Worked with senior stakeholders to align technology architecture with business strategy, evaluated document and content-management solutions, and translated complex technical requirements into actionable business recommendations.

Provided on-site, phone, and email technical support while configuring computer networks, structured cabling, hardware, and software. Installed and maintained IT systems, resolved technical issues, and supported network infrastructure and CCTV deployments.

Pursued a Bachelor's Degree in Information Technology, gaining foundational knowledge in computing and information systems.