Ben User

Lead SAP security and authorization for 77+ companies, managing user access, roles, permissions, and compliance. Led a 5-person SAP implementation team through a full rollout with zero post-launch compliance findings.

Managed nationwide network and infrastructure operations supporting 60+ servers. Designed and administered Cisco LAN/WAN, MPLS, routing, switching, VPN, DNS, DHCP, firewalls, Windows and Linux environments. Monitored network threats, implemented security controls, and coordinated infrastructure projects across multiple ICT teams.

Built and led the company's technology function from scratch, digitizing operations across accounting, payroll, infrastructure, networking, and security. Established remote-work infrastructure for 80+ employees during COVID-19 and served as fractional CTO with end-to-end ownership of technology strategy and operations.

Developed a deployment-ready desktop application integrating Excel financial data with QuickBooks Desktop through the SDK and qbXML. Built transaction processing, validation, account mapping, vendor lookup, duplicate detection, batch uploads, and company-file safeguards, then delivered the solution through testing and client handoff.

Modernized IT operations for a distributed global workforce, reducing cybersecurity incidents by 30% and onboarding time by 20%. Built device-management reporting, automated workflows, authored ICT policy, managed cloud and endpoint security, and maintained 99% help-desk satisfaction with 90% first-contact resolution.

Led zero-data-loss migrations for two organizations from Bluehost to Microsoft 365, preserving email history, folders, and permissions. Configured Entra ID, Outlook, SharePoint, OneDrive, and Teams, migrated Dropbox data, designed multi-account access, and delivered user training and post-migration support.

Delivered three integrated systems for a real estate client: cross-platform email integration, privacy-focused video hosting, and real-time email tracking and analytics. Built API integrations, automation workflows, content-authenticity safeguards, and analytics that improved the client's communication strategy.

Designed enterprise information systems and technical architectures for a major telecommunications organization. Worked with senior stakeholders to align technology architecture with business strategy, evaluated document and content-management solutions, and translated complex technical requirements into actionable business recommendations.

Provided on-site, phone, and email technical support while configuring computer networks, structured cabling, hardware, and software. Installed and maintained IT systems, resolved technical issues, and supported network infrastructure and CCTV deployments.

Pursued a Bachelor's Degree in Information Technology, gaining foundational knowledge in computing and information systems.