Benon Ntiyamira
@benonntiyamira
Results-driven sales and customer service professional focused on revenue growth, customer loyalty, and effective relationship management.
RwandaWhat I'm looking for
I’m a results-driven Sales and Customer Service Professional with proven experience in revenue generation, customer engagement, and relationship management. I focus on closing sales, upselling products, and delivering exceptional service that drives customer loyalty and repeat business.
Since 2024, I’ve worked as a Sales and Marketing Agent & Customer Support Service at Soy Asian Table, where I drive product promotion strategies to increase daily sales and customer traffic. I consistently engage customers to identify needs, close sales effectively, and resolve complaints while maintaining high satisfaction levels through responsive support.
Previously, I supported revenue growth and guest experience as a Barista, Waiter, and Sales and Marketing Agent at Brioche, and I handled high-volume customer transactions and fuel stock monitoring as a Pump Attendant at Hass Petroleum. I’m highly motivated to exceed targets, strengthen client relationships through personalized service, and continue building my procurement and supply chain knowledge.
Experience
Work history, roles, and key accomplishments
Sales and Marketing Agent
Soy Asian Table
Jan 2024 - Present (2 years 6 months)
Drive product promotion strategies to increase daily sales and customer traffic. Engage customers to identify needs, close sales, and provide responsive customer support to maintain satisfaction and repeat business.
Sales & Marketing Agent
Brioche
Jan 2020 - Jan 2023 (3 years)
Achieve sales targets through active customer engagement and persuasive communication while supporting barista and waiter duties. Handle daily sales transactions and inventory management with high accuracy, and promote new menu items and special offers to grow revenue.
Pump Attendant
Hass Petroleum
Jan 2018 - Jan 2019 (1 year)
Manage high-volume customer transactions efficiently and accurately. Monitor fuel stock levels to ensure operational continuity while maintaining professional client interactions that support trust and retention.
Barista
The Cave Café
Jan 2024 - Present (2 years 6 months)
Deliver premium customer service in a fast-paced environment, using product knowledge to recommend specialty beverages and increase upselling. Manage inventory control to minimize stock shortages and waste.
Education
Degrees, certifications, and relevant coursework
Karuganda Technical School
Advanced Level, Tourism
2015 - 2017
Completed an Advanced Level program in Tourism at Karuganda Technical School from 2015 to 2017.
Rusumo High School
Ordinary Level
2012 - 2014
Completed Ordinary Level education at Rusumo High School from 2012 to 2014.
Cornell University
Certificate, Hotel Administration
2022 -
Completed a Certificate in Hotel Administration at Cornell University in 2022.
Morningstar Academy
Primary Level
2006 - 2011
Completed primary education at Morningstar Academy from 2006 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
Skills
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