BEBenjamin Effiong
@benjamineffiong
Detail-oriented Customer Care Executive and Social Media Manager.
United Arab EmiratesWhat I'm looking for
I am a highly motivated Customer Care Executive and Social Media Manager with a strong passion for delivering outstanding customer experiences. My career spans several years, during which I have honed my skills in CRM software, social media management, and content creation. I am dedicated to providing excellent support and contributing to brand success.
Currently, I serve as a Social Media Manager for Roosewood Project Management Services and Travel Buddy, where I manage social media content and analyze performance metrics to enhance engagement. My previous experience as a Customer Care Executive at The Roosewood Group has equipped me with the ability to maintain accurate records, manage customer inquiries, and provide administrative support efficiently. I thrive in dynamic environments and am committed to building vibrant online communities.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Roosewood Project Management Services
Jan 2021 - Present (4 years 5 months)
As a Social Media Manager, I manage and schedule social media content, monitor engagement, and analyze metrics to improve performance. I provide remote assistance and contribute to brand visibility and community building.
Customer Care Executive
The Roosewood Group
Jul 2017 - Present (7 years 11 months)
In my role as a Customer Care Executive, I provide administrative support, manage customer inquiries via phone, email, and chat, and maintain accurate records. I ensure excellent customer service and support brand success.
Education
Degrees, certifications, and relevant coursework
Lobster Ink
Diploma, Hospitality Management
2015 -
Completed a Diploma in Luxury Hospitality Management, gaining skills in high-end customer service and hospitality operations.
Federal College of Fisheries and Marine Technology
National Diploma, Nautical Science
2012 -
Completed a National Diploma in Nautical Science, focusing on maritime studies and practices.
Metsab Computer Institute
Diploma, Desktop Publishing
2010 -
Obtained a Diploma in Desktop Publishing, focusing on graphic design and publishing software.
Makun High School
Senior School Certificate, General Studies
2005 - 2011
Achieved a Senior School Certificate, completing secondary education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Interested in hiring Benjamin?
You can contact Benjamin and 90k+ other talented remote workers on Himalayas.
Message BenjaminFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
