Benjamin Effiong
@benjamineffiong
Detail-oriented Customer Care Executive and Social Media Manager.
United Arab EmiratesWhat I'm looking for
I am a highly motivated Customer Care Executive and Social Media Manager with a strong passion for delivering outstanding customer experiences. My career spans several years, during which I have honed my skills in CRM software, social media management, and content creation. I am dedicated to providing excellent support and contributing to brand success.
Currently, I serve as a Social Media Manager for Roosewood Project Management Services and Travel Buddy, where I manage social media content and analyze performance metrics to enhance engagement. My previous experience as a Customer Care Executive at The Roosewood Group has equipped me with the ability to maintain accurate records, manage customer inquiries, and provide administrative support efficiently. I thrive in dynamic environments and am committed to building vibrant online communities.
Experience
Work history, roles, and key accomplishments
Social Media Manager
Roosewood Project Management Services
Jan 2021 - Present (5 years 5 months)
As a Social Media Manager, I manage and schedule social media content, monitor engagement, and analyze metrics to improve performance. I provide remote assistance and contribute to brand visibility and community building.
Customer Care Executive
The Roosewood Group
Jul 2017 - Present (8 years 11 months)
In my role as a Customer Care Executive, I provide administrative support, manage customer inquiries via phone, email, and chat, and maintain accurate records. I ensure excellent customer service and support brand success.
Education
Degrees, certifications, and relevant coursework
Lobster Ink
Diploma, Hospitality Management
2015 -
Completed a Diploma in Luxury Hospitality Management, gaining skills in high-end customer service and hospitality operations.
Federal College of Fisheries and Marine Technology
National Diploma, Nautical Science
2012 -
Completed a National Diploma in Nautical Science, focusing on maritime studies and practices.
Metsab Computer Institute
Diploma, Desktop Publishing
2010 -
Obtained a Diploma in Desktop Publishing, focusing on graphic design and publishing software.
Makun High School
Senior School Certificate, General Studies
2005 - 2011
Achieved a Senior School Certificate, completing secondary education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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