Innocent chinonso owoh
@innocentchinonsoowoh
Administrative Virtual Assistant specializing in client support, scheduling, and social media management.
What I'm looking for
I am a dedicated and versatile Virtual Assistant and administrative support specialist with hands-on experience in project coordination, quality assurance, and client appointment setting. I consistently streamline workflows using tools like Google Workspace and CRM systems to improve response times and reduce scheduling conflicts.
My work includes social media management, content scheduling, data entry, documentation, and customer-facing communication where I focus on building strong client relationships and delivering measurable results. I have a track record of improving operational efficiency—reducing an over-saturated schedule by over 50% and compiling research that supported a 30% potential gross income increase for small businesses.
I hold a B.Sc. in Computer Science and completed a Virtual Assistant Training Programme in Dubai; I am highly adaptable, comfortable handling confidential information, and eager to support business growth through organized, proactive administrative support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Meerz Restaurants & Cafe
Aug 2023 - Jul 2025 (1 year 11 months)
Delivered high-volume customer support via calls, email and chat, maintained strong satisfaction ratings and tracked feedback to drive service improvements.
Administrative Virtual Assistant
Azizi Developments
Feb 2022 - May 2023 (1 year 3 months)
Managed client scheduling and property showings, reducing scheduling conflicts by over 50% through Google Workspace and CRM optimisation; prepared contracts and supported social media marketing to improve client engagement.
Education
Degrees, certifications, and relevant coursework
Edoxi Computer Training Institute
Certificate, Virtual Assistant / Administrative Support
2024 - 2024
Completed a Virtual Assistant Training Programme covering administrative support, social media management, and productivity tools.
University of Benin
Bachelor of Science, Computer Science
2018 - 2021
Earned a Bachelor of Science in Computer Science with coursework covering core computer science principles and applications.
Alpha Prime Computer Institute
Diploma in Computer Science, Computer Science
2017 - 2018
Completed a Diploma Programme in Computer Science focused on foundational computing concepts and practical skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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