Benita Hines

Patrolled buildings and grounds, monitored surveillance equipment, completed incident reports, and enforced site policies to protect personnel and property during short-term assignment.

Supervised and rehabilitated juvenile offenders, applied custody policies, and provided counseling and crisis de-escalation to maintain safety and support treatment goals.

Provided dialysis patient care including access monitoring, medication administration, and emotional support before and after treatments to ensure patient safety and treatment efficacy.

Supervised inmates, managed holding areas, enforced custody procedures, and coordinated inmate movement to maintain security and compliance with regulations.

Conducted patrols, monitored surveillance systems, completed security reports, enforced site policies, and performed preventive maintenance on security equipment.

Prepared and entered patient documents into databases, verified and corrected data for accuracy, and transcribed records for the Novartis Patient Assistance Foundation.

Handled inbound/outbound customer calls for financial services, assisted with loan applications, payments, and account access, delivering high-quality customer support.

Contacted and registered panelists for clinical studies, scheduled participants for trials, and supported research operations at a consumer testing facility.

Registered and scheduled patients for COVID-19 vaccinations, managed high-volume calls, and ensured smooth clinic registration and patient communication.

Supported customers with short-term disability applications via phone, email, and chat, triaging inquiries and resolving issues while maintaining privacy and high VOC scores.

Provided classroom instruction and managed learning activities in the absence of regular teachers, maintaining class routines and supporting student learning objectives.

Assisted lead teachers with classroom instruction, organized learning activities, and supported student development in an early childhood education setting.

Organized, digitized, and maintained legal documents and filing systems, retrieved records for staff, and performed light clerical duties to support office operations.

Provided dialysis patient care including monitoring, medication administration, and access maintenance to support treatment and patient well-being.

Delivered mail and provided customer service at a local postal office, sorted mail, staffed the service window, and managed daily delivery routes.

Managed front-desk duties, calls, scheduling, inventory, and recordkeeping to support daily operations of the fire district.

Transported students on scheduled routes and field trips, maintained passenger safety, adhered to schedules, and ensured vehicle checks and student supervision.

Completed a Bachelor of Science in Business Management through the University of Phoenix online campus between September 2020 and May 2023.

Completed an Associate's degree in Business Management through the University of Phoenix online campus between September 2016 and February 2021.