Open to opportunities

Kathryn Phillips

@kathrynphillips

Experienced Office Operations Associate and records specialist improving case workflows, compliance, and electronic documentation.

United States

Message

What I'm looking for

I’m looking for a role where I can own records and electronic case documentation, keep workflows compliant (HIPAA/DEI/PREA), and support teams through accurate processing, training, and dependable, high-attention-to-detail operations.

I’m an Office Operations Associate with extensive corrections experience, trusted to keep day-to-day operations running smoothly even when key coverage is absent. I coordinate offender file organization, transfers between offices, equipment support, and day-of workflow that keeps supervision on track.

I’m strong in reception and documentation accuracy—I handle the switchboard and calls, prepare and manage offender-related records, and ensure restitution and offender property documentation are correct. I also support continuous supervision by preparing terminated files, processing court obligations and supervision payments, and training others on multiple office duty assignments.

On the technical side, I support high-volume electronic case documentation using systems and platforms like OnBase, WICS, COMPAS/COMPASS, Outlook, Kofax, and electronic case filing. I’m meticulous with data entry and uploads, including uploading documents from courts, managing uploads for electronic cases, and ensuring specimens and paperwork for drug screenings are completed correctly for lab processing.

Before my current role, I worked as a Medical Room File Clerk / Operations Associate with HIPAA responsibilities and as a desk supervisor with direct oversight of staff and security operations. Across my career, I’ve built an approach grounded in compliance, confidentiality, conflict resolution, crisis awareness, and DEI-informed work—backed by ongoing training and certifications, including TESOL/TEFL.

Experience

Work history, roles, and key accomplishments

Current

Office Operations Associate

Current

Wisconsin Department of Corrections

Jan 2018 - Present (8 years 4 months)

Supported daily office operations as a backup contact for fingerprinting agents, ordered supplies, maintained and prepared offender files, and coordinated transfers between offices. Handled DEI and victim-witness restitution responsibilities, managed reception/switchboard duties, and processed electronic case documents in OnBase while entering and updating offender data in WICS and COMPASS.

Onbase Kofax Records Management Data Entry

Medical Room File Clerk

Guardian Health Staffing

Jul 2017 - Mar 2018 (8 months)

Organized medical-room paperwork and supported case management by reviewing and filing offender medical records. Pulled charts for appointments with doctors and legal/medical professionals and entered offender information into the database with HIPAA-focused handling.

Medical Records Management Chart Retrieval HIPAA compliance

Mail Room Clerk II

Texas Department of Criminal Justice

Nov 2013 - Sep 2014 (10 months)

Received and documented incoming legal mail, delivered it to offender cell blocks, and screened packages for contraband before distribution. Coordinated with OIG/unit police to intercept gang-related information or correspondences related to planned escape activity.

Legal Mail Processing Contraband Screening Evidence Package Inspection OIG Coordination

Desk Supervisor

Texas Department of Criminal Justice

Oct 2008 - May 2013 (4 years 7 months)

Supervised 8 employees and maintained security while overseeing 217 offenders, directing staff duties according to policy. Completed daily logs and incident reports, conducted cell searches/security checks including pat and strip searches, monitored restricted housing and dining/meals, and supported crisis management and mental-health referral needs.

Correctional Supervision Security Compliance Incident Reports Restricted Housing Monitoring Pat Strip Search Procedures Firearms Safety

Education

Degrees, certifications, and relevant coursework

Southern Career Institute

Customer Service Certificate, Customer Service

Activities and societies: Microsoft Applications (Microsoft Office), Microsoft Word, PowerPoint presentations, and Excel.

Completed a certificate in customer service, including coursework in Microsoft applications such as Microsoft Office, Microsoft Word, PowerPoint, and Excel.