Benita Ebulu
@benitaebulu
Customer support specialist driving retention, resolution, and high customer satisfaction.
NigeriaWhat I'm looking for
I am a customer support specialist with over five years' experience across fintech, tech, and service industries, focused on delivering high-quality client service and building trust.
At Niteon HQ I handled 100+ monthly inquiries, maintained a 95% satisfaction rate, and improved first-contact resolution by 40%, reducing escalations and backlog.
Previously, I managed member onboarding and multi-channel support at Workstation International, boosting retention by 20% and reducing missed responses by 40% through engagement initiatives and process improvements.
I also led customer care and store operations at Cakes R’ Us, achieving a 98% on-time delivery rate, increasing social engagement, and improving team efficiency through training and structured processes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Niteon HQ
Apr 2023 - Present (3 years 3 months)
Handle 100+ monthly customer inquiries across digital and phone channels, maintaining a 95% satisfaction rate and improving first-contact resolution by 40% to reduce escalations and backlog.
Community Operations Officer
Workstation International Co-Work Ltd
Nov 2021 - Mar 2023 (1 year 4 months)
Managed onboarding and multi-channel support for 100+ members, reducing missed responses by 40% and improving retention by 20% through engagement initiatives and accurate billing/reporting.
Customer Care Manager
Cakes R’ Us
May 2018 - Nov 2020 (2 years 6 months)
Supervised store operations and logistics achieving a 98% on-time delivery rate, implemented service processes to improve response speed by 35% and increased social media engagement by 50%.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Arts, Philosophy
2018 - 2020
Completed a Master of Arts in Philosophy, graduating in 2020 with advanced study in philosophical theory and research.
University of Lagos
Bachelor of Arts, Philosophy
2013 - 2015
Completed a Bachelor of Arts in Philosophy with a focus on critical thinking and ethics, graduating in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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