Benita Ebulu
@benitaebulu
Customer support specialist driving retention, resolution, and high customer satisfaction.
NigeriaWhat I'm looking for
I am a customer support specialist with over five years' experience across fintech, tech, and service industries, focused on delivering high-quality client service and building trust.
At Niteon HQ I handled 100+ monthly inquiries, maintained a 95% satisfaction rate, and improved first-contact resolution by 40%, reducing escalations and backlog.
Previously, I managed member onboarding and multi-channel support at Workstation International, boosting retention by 20% and reducing missed responses by 40% through engagement initiatives and process improvements.
I also led customer care and store operations at Cakes R’ Us, achieving a 98% on-time delivery rate, increasing social engagement, and improving team efficiency through training and structured processes.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Niteon HQ
Apr 2023 - Present (2 years 6 months)
Handle 100+ monthly customer inquiries across digital and phone channels, maintaining a 95% satisfaction rate and improving first-contact resolution by 40% to reduce escalations and backlog.
Community Operations Officer
Workstation International Co-Work Ltd
Nov 2021 - Mar 2023 (1 year 4 months)
Managed onboarding and multi-channel support for 100+ members, reducing missed responses by 40% and improving retention by 20% through engagement initiatives and accurate billing/reporting.
Customer Care Manager
Cakes R’ Us
May 2018 - Nov 2020 (2 years 6 months)
Supervised store operations and logistics achieving a 98% on-time delivery rate, implemented service processes to improve response speed by 35% and increased social media engagement by 50%.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Master of Arts, Philosophy
2018 - 2020
Completed a Master of Arts in Philosophy, graduating in 2020 with advanced study in philosophical theory and research.
ULUniversity of Lagos
Bachelor of Arts, Philosophy
2013 - 2015
Completed a Bachelor of Arts in Philosophy with a focus on critical thinking and ethics, graduating in 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Benita?
You can contact Benita and 90k+ other talented remote workers on Himalayas.
Message BenitaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
