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Benedicta Owusu

@benedictaowusu3

Customer Support & Operations Assistant at Twelve Deliveries, resolving delivery issues and keeping order records accurate.

Ghana

Message

At Twelve Deliveries, I handle customer complaints and enquiries by phone and email, update delivery records, and follow up on delayed, missing, or incorrect orders with customers and the operations team.

At CEQA Foods & Beverages Ltd (National Service), I managed customer transactions and product inquiries, maintained sales and inventory records, and streamlined customer feedback logging to support improvements to delivery and service workflows.

Earlier, I assisted with client communications and administrative coordination at 88Integrated LLC and Islamic Senior High School. I’m certified in Virtual Assistance, Human Resource Management, Call Center Management, and Project Management, and I’m open to working across time zones.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Operations Assistant

Current

Twelve Deliveries

May 2026 - Present (5 months)

Handles customer complaints and enquiries via phone and email, resolving delivery-related issues promptly. Enters and updates delivery details accurately, follows up on delayed or missing deliveries, and maintains clear records of interactions.

Customer Support Complaint Resolution Email Support Phone Support Data Entry Order Tracking Operations Support Record keeping

Current

Sales & Customer Support Attendant

Current

CEQA Foods & Beverages Ltd

Jan 2025 - Present (1 year 9 months)

Managed daily customer transactions and product inquiries, ensuring high client satisfaction and quick conflict resolution. Maintained accurate sales records, inventory tracking, and reporting, and coordinated direct sales operations and customer outreach.

Customer Support Sales Inventory Management Data Entry Reporting Conflict Resolution Customer Retention

Administrative & Customer Support Intern

88Integrated LLC

Jan 2024 - Jan 2025 (1 year)

Assisted in managing client communications via email and chat, maintaining prompt response times. Organized digital files, database records, and scheduling calendars, and supported cross-functional teams using Trello and Asana.

Customer Support Email Communication Live Chat File Management Database Management Calendar Management Trello Asana Reporting

Administrative Assistant Intern

Islamic Senior High School

Jan 2023 - Jan 2024 (1 year)

Coordinated administrative correspondence, records management, and scheduling for staff and departmental heads. Streamlined front-office visitor management and inquiry logging, reducing response turnaround times significantly.

Administrative Support Records Management Scheduling Data Entry Report Preparation Document Formatting

Customer Service Representative

Goil Fuel Station

Jan 2022 - Jan 2023 (1 year)

Provided direct, high-volume customer service, resolving service-related complaints promptly and professionally. Handled cash transactions and daily balance reports with 100% accuracy and strict adherence to protocol.

Customer Service Complaint Resolution Cash Handling Balance Reporting Accuracy