At Oriflame Cosmetics, I built a structured customer record-keeping process that makes ongoing conversations, customer needs, and previous interactions easier to track. I also managed enquiries and orders through post-purchase support.
Across executive and content operations roles, I organised priorities, meetings, action items, campaign requirements, and project information into structured workflows. At Puzzle Piece Solutions, I introduced content planning and tracking workflows for requirements, deadlines, and deliverables.
In my operations projects, I designed a virtual event registration and follow-up workflow connecting registration, participant communication, data capture, and reminders. I also designed systems for community accountability and customer operations using tools including Google Apps Script, Google Workspace, and Notion.
