Bello Omotayo
@belloomotayo
I grow SaaS retention and expansion through customer health scoring, onboarding, and executive account strategy.
NigeriaWhat I'm looking for
At Brookes Professional Services, I manage the full customer lifecycle for enterprise and government SaaS clients, including onboarding, adoption, retention, and expansion. I turned a 43-account at-risk portfolio from 68% to 95% retention in six months, saving $1.5M in ARR.
I've built onboarding playbooks that cut time-to-value by 50%, drove 60% product adoption growth within 90 days, and generated $350K in expansion revenue through QBR and feature-adoption planning. My earlier business development work included closing a $2M enterprise contract and increasing annual recurring revenue by 50% through strategic account growth and upsells.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Brookes Professional Services Limited
Jan 2021 - Present (5 years 8 months)
Owns end-to-end customer lifecycle for enterprise and government clients, improving retention from 68% to 95% and saving $1.5M in ARR. Designed onboarding frameworks that cut time-to-value by 50% and drove 60% product adoption growth.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Computer Science
Pursuing a Bachelor of Science in Computer Science at the National Open University of Nigeria, expected to complete in 2026.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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