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Belkis Hoyos

@belkishoyos

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Pharmaceutical chemist with 15+ years in customer success, sales, supply chain, and logistics.

Colombia

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What I'm looking for

I seek a role where I can leverage customer success, sales and supply chain expertise to drive retention, streamline operations, and support product launches in a collaborative, growth-oriented company.

I am a Pharmaceutical Chemist with over 15 years of experience delivering customer success and sales results across pharmaceutical and supplement markets in Latam, the U.S., Canada, Asia, and Australia.

I manage end-to-end order lifecycles, monitor supply chain and production capacity to ensure OTIF, and handle forecasts, claims, collections, and post-sales service to maximize customer satisfaction and retention.

I have supported product launches, participated in SAP implementation projects, and helped found a business unit that led to creating a customer success department, demonstrating strong project management and cross-functional collaboration.

Technically proficient with SAP, Salesforce, SharePoint, Power BI, and MS Office, I combine regulatory knowledge and commercial acumen to drive sales, streamline operations, and build long-term customer relationships.

Experience

Work history, roles, and key accomplishments

Customer Success Coordinator

Procaps S.A

Nov 2023 - Apr 2025 (1 year 5 months)

Managed customer orders across U.S. and LatAm markets, improving OTIF adherence through supply chain monitoring and capacity analysis; drove retention via issue resolution, onboarding support, and KPI-based satisfaction tracking.

& Customer Success Order Management Accounts Receivable SAP Salesforce KPI Analysis Onboarding

Sales Coordinator

Funtrition by Procaps

Mar 2019 - Nov 2023 (4 years 8 months)

Led order and inventory management for LATAM, U.S., Canada, Asia, and Australia, supported manufacturing/logistics compliance and collections, and helped design the customer success function while contributing to sales budgeting and target achievement.

Order Management Inventory Control Forecasting Claims Management SAP Customer Relations Collections

Commercial Operations Analyst

Procaps S.A

Feb 2010 - Mar 2019 (9 years 1 month)

Managed commercial support functions including order processing, post-sales service, and participation in client visits and strategic meetings to strengthen commercial relationships and meet sales targets.

Order Processing Post Sales Client Relations Sales Targets SAP Process Improvement

Regulatory Affairs Analyst

Procaps S.A

May 2007 - Feb 2010 (2 years 9 months)

Prepared and consolidated technical and legal documentation for sanitary registrations with INVIMA and international regulatory authorities, ensuring compliance for product approvals.

Regulatory INVIMA Submissions & Compliance Quality Assurance