Paula Acevedo

I’m a Customer Success and Customer Experience specialist with nearly 14 years supporting operations, client support, and sales for global companies like Uber, Align Technology (Invisalign), and HP. I’m bilingual in Spanish and English, and I’m known for turning service relationships into measurable revenue growth.

In my most recent role as an Inside Sales Representative for HP Inc. across Latin America, I run the full Inside Sales cycle—from prospecting to closing. I identify cross-sell and upsell opportunities within existing accounts, manage the CRM pipeline for accurate forecasting, and operate against sales targets to support campaign revenue goals.

Earlier, I spent 4+ years in Customer Success / Specialized Support for Invisalign, delivering bilingual support to internal and external customers. I resolved technical and operational inquiries on the Invisalign platform, managed escalations and complex cases to ensure SLA compliance, and drove platform adoption to strengthen retention and long-term relationships.