filip burdacki
@filipburdacki
I build reliable B2B customer operations for specialty coffee and professional equipment.
ColombiaWhat I'm looking for
I've led customer operations and business processes at ASCafe in Poland, managing B2B relationships from quotations and product selection through import, delivery, and post-sale support.
With 10+ years in specialty coffee and six years of business ownership, I bring practical knowledge of professional coffee equipment, green coffee sourcing, roasting, logistics, and customer requirements. I've coordinated suppliers, carriers, customs agencies, customers, and service partners to resolve order, shipment, and documentation issues.
I enjoy finding root causes behind recurring problems, improving workflows, and helping customers and teams understand products and processes clearly. I'm motivated to scale customer success processes in a global, remote coffee equipment environment.
Experience
Work history, roles, and key accomplishments
Co-Owner / Customer Operations & Business Lead
ASCafe
Jan 2016 - Present (10 years 7 months)
Managed day-to-day customer operations, B2B relationships, and business processes. Handled customer communication, quotations, supplier coordination, and international imports.
Education
Degrees, certifications, and relevant coursework
University of Rzeszów
Bachelor's degree, Physical Education
Bachelor's degree in Physical Education with a specialization in Swimming Coach.
Technical School
Marketing and Advertising
Studied Marketing and Advertising.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Website
ascafe.plJob categories
Skills
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