Open to opportunities

Ana O'Farril

@anaofarril

Customer Operations Coordinator at Legendary Foods managing end-to-end order and inventory operations across customer accounts.

Colombia

Message

What I'm looking for

I want to keep growing as a global Supply Chain and Operations professional, using data, technology, and cross-functional collaboration to create measurable and sustainable impact.

At Legendary Foods, I manage end-to-end order and inventory operations across customer accounts, including fulfillment, returns, damages, and claims. I coordinate with Supply Chain, Operations, Sales, Accounting, and external partners to resolve discrepancies and keep ERP and EDI data accurate.

At L’Oréal Italia, I planned supply, procurement, and inventory for Lancôme’s reference and launch catalog and coordinated the S&OP process. Earlier, at Avon Cosmetics, I worked on delivery-phase customer satisfaction initiatives, including efforts that improved ranked satisfaction by 3% and reduced physical returns by 1% within four months.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Coordinator

Current

Legendary Foods

Jan 2026 - Present (10 months)

Manage end-to-end order and inventory operations across customer accounts, ensuring accuracy, fulfillment, and on-time delivery. Oversee inventory across 3PL facilities and direct-to-consumer channels, including fulfillment, returns, damages, and claims.

ERP EDI Inventory Management Supply Chain Operations Data Analysis Process Improvement Automation

Supply & Launch Planner - Luxe Division

L'Oréal Italia

Feb 2025 - Dec 2025 (10 months)

Lead planning, procurement, and inventory management for Lancôme's reference and launch catalog, ensuring alignment with stock targets, service levels, and delivery timelines. Drive the S&OP process by coordinating cross-functional teams and integrating local and global planning inputs.

Supply Planning Procurement Inventory Management S&OP KPI Reporting SKU Portfolio Optimization Continuous Improvement

Portfolio Specialist - Consumer Products Division

L'Oréal Italia

Jan 2023 - Feb 2025 (2 years 1 month)

Manage large-scale order allocation processes, focusing on optimizing service rates through close collaboration with customer service and warehouse teams. Lead continuous improvement initiatives by introducing innovative tools and adopting best practices in portfolio management.

Order Allocation Customer Service Warehouse operations Continuous Improvement Stock Monitoring Stakeholder Communication

International Supply Chain & Customer Service Specialist

Nestlé Waters - San Pellegrino

Jan 2021 - Dec 2022 (1 year 11 months)

Managed sales orders from the Italian factory to European subsidiaries, ensuring timely and accurate delivery. Coordinated weekly supply planning based on demand and optimized logistics plans for subsidiaries.

Supply Chain Customer Service Sales Order Management Supply Planning Logistics KPI Analysis

Process & Projects Engineer

Avon Cosmetics

Jan 2017 - Dec 2019 (2 years 11 months)

Managed initiatives to enhance customer satisfaction during the delivery phase, achieving a 3% improvement in ranked satisfaction. Supervised an inspection team of 6 members and conducted in-depth analysis of customer return reasons and KPIs.

Process Improvement Project Management Team Supervision KPI Analysis Cost Reduction Customer Satisfaction

Transportation Supervisor & Project Leader

Avon Cosmetics

Jan 2016 - Dec 2017 (1 year 11 months)

Oversaw process optimization and continuous improvement initiatives across Logistics Distribution Centers. Led pilot testing implementation for two transformation projects that revolutionized product delivery methods.

Process Optimization Continuous Improvement Project Management Benchmark Analysis Logistics