Belinda Aborhey Fleischer
@belindaaborheyfleisc
Project Change Analyst driving transformation with data-led stakeholder change adoption.
GhanaWhat I'm looking for
I’m a results-driven Project Change Analyst focused on supporting organizational transformation and process improvement. I use change impact assessment and data-driven analysis to help projects achieve adoption and successful delivery.
In my current role, I guide business teams in feasibility studies to validate anticipated benefits for new project initiatives. I integrate Change Management activities into project plans, collaborate with Project Teams through the project life cycle, and help translate business expectations into measurable benefits for value realization.
I drive end-user readiness by coordinating training activities and providing resources that address user needs. I also conduct User Acceptance Test on Internet Banking, Mobile, and manage technical requirements and technical solution/service integration plans.
Earlier in my career at Consolidated Bank Ghana Limited, I implemented a new customer feedback system for digital channels—delivering a 60% reduction in service-related complaints and a 30% improvement in overall customer satisfaction scores. I’ve also built strong client relationships and delivered customer-focused support, which strengthens how I engage stakeholders during change.
Experience
Work history, roles, and key accomplishments
Project Change Analyst
Consolidated Bank Ghana Limited
Jan 2025 - Present (1 year 6 months)
Guides business teams in conducting feasibility studies to validate anticipated benefits for new project initiatives. Integrates change management activities into project plans and supports change management delivery throughout the project lifecycle.
Digital Service Specialist
Consolidated Bank Ghana Limited
Jan 2023 - Present (3 years 6 months)
Supports mobile application and internet banking projects by designing change/transformation solutions and service integration plans. Conducts user acceptance testing and troubleshoots technical issues while ensuring delivery timelines and scope alignment.
Personal Banker
Consolidated Bank Ghana Limited
Jan 2018 - Jan 2021 (3 years)
Developed and monitored client relationships by understanding customer needs and customizing solutions. Marketed the bank’s products and services and supported improved customer satisfaction through a new digital channel customer feedback system.
Digital Marketer
Kab-Fam Ghana Limited
Jan 2018 - Jan 2021 (3 years)
Developed and implemented online marketing strategies to generate brand awareness and product sales. Managed online advertising and social media activities to drive inbound traffic and product adoption using digital marketing software.
Relationship Officer
Consolidated Bank Ghana Limited
Jan 2016 - Jan 2018 (2 years)
Managed deposit mobilization and cross-selling of the bank’s products while maintaining high-quality customer service. Prepared weekly sales/call plans and service reports, and negotiated investment and loan rates with customers.
Smart Sales Ambassador
Fidelity Bank Ghana Limited
Jan 2014 - Jan 2015 (1 year)
Marketed and sold bank products by cross-selling based on customer needs. Reported customer complaints to a supervisor and advised customers on appropriate investments.
Education
Degrees, certifications, and relevant coursework
University of Professional Studies
Bachelor of Science, Marketing
2009 - 2013
Earned a BSc in Marketing from the University of Professional Studies from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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