Kofi Selase
@kofiselase
Skilled in administration, client relations, bookkeeping, and efficient office oversight.
What I'm looking for
I am a highly skilled individual with a strong commitment to delivering exceptional customer service and ensuring client satisfaction. My experience as a Marketing and Customer Experience Officer at HMI Management Service Limited has equipped me with the ability to prepare, implement, and monitor effective marketing plans while managing social media platforms to engage clients effectively.
Previously, I served as a Business Operations Analyst at Fusion Design Studio, where I focused on analyzing and improving business practices. My role involved managing payroll, bookkeeping, and customer experience initiatives, which contributed to the overall efficiency of the organization. Additionally, my time at Stanbic Bank Ghana Limited as a Digital Ambassador allowed me to enhance customer engagement by migrating clients to digital banking platforms, significantly increasing the bank's active customer base.
Experience
Work history, roles, and key accomplishments
Marketing and Customer Experience Officer
HMI Management Service Limited
Apr 2021 - Present (4 years 3 months)
Ensured client satisfaction and managed WhatsApp and other social media platforms. Organized and hosted weekly financial summits on Zoom with 20 to 100 participants.
Business Operations Analyst
Fusion Design Studio
Dec 2018 - Present (6 years 7 months)
Analyzed, developed, and improved business practices and policies. Managed staff payroll, general bookkeeping, and annual/monthly budget preparation.
National Service Personnel
Stanbic Bank Ghana Limited
Sep 2017 - Present (7 years 10 months)
Migrated walk-in customers to the digital banking platform as a Digital Ambassador. Handled account origination and customer queue management.
Intern
Stanbic Bank Ghana Limited
Jun 2016 - Present (9 years 1 month)
Primarily tasked with account origination and customer queue management. Assisted staff with various duties and provided customer service.
Education
Degrees, certifications, and relevant coursework
Institute of Chartered Accountants, Ghana
ICA Programme, Accounting
Currently pursuing the ICA Programme at the Institute of Chartered Accountants, Ghana. This program focuses on advanced accounting principles and practices, preparing for a career in chartered accountancy.
University of Professional Studies, Accra
BSc. Banking and Finance, Banking and Finance
Completed a Bachelor of Science in Banking and Finance at the University of Professional Studies, Accra. The curriculum covered core aspects of banking operations, financial markets, and investment strategies.
Availability
Location
Authorized to work in
Social media
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