Kofi Selase - Marketing and Customer Experience Officer - HMI Management Service Limited | Himalayas
Kofi SelaseKS
Open to opportunities

Kofi Selase

@kofiselase

Skilled in administration, client relations, bookkeeping, and efficient office oversight.

Ghana
Message

What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am a highly skilled individual with a strong commitment to delivering exceptional customer service and ensuring client satisfaction. My experience as a Marketing and Customer Experience Officer at HMI Management Service Limited has equipped me with the ability to prepare, implement, and monitor effective marketing plans while managing social media platforms to engage clients effectively.

Previously, I served as a Business Operations Analyst at Fusion Design Studio, where I focused on analyzing and improving business practices. My role involved managing payroll, bookkeeping, and customer experience initiatives, which contributed to the overall efficiency of the organization. Additionally, my time at Stanbic Bank Ghana Limited as a Digital Ambassador allowed me to enhance customer engagement by migrating clients to digital banking platforms, significantly increasing the bank's active customer base.

Experience

Work history, roles, and key accomplishments

SL

National Service Personnel

Stanbic Bank Ghana Limited

Sep 2017 - Present (7 years 10 months)

Migrated walk-in customers to the digital banking platform as a Digital Ambassador. Handled account origination and customer queue management.

Education

Degrees, certifications, and relevant coursework

IG

Institute of Chartered Accountants, Ghana

ICA Programme, Accounting

Currently pursuing the ICA Programme at the Institute of Chartered Accountants, Ghana. This program focuses on advanced accounting principles and practices, preparing for a career in chartered accountancy.

UA

University of Professional Studies, Accra

BSc. Banking and Finance, Banking and Finance

Completed a Bachelor of Science in Banking and Finance at the University of Professional Studies, Accra. The curriculum covered core aspects of banking operations, financial markets, and investment strategies.

Tech stack

Software and tools used professionally

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