Open to opportunities

Kofi Selase

@kofiselase

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Skilled in administration, client relations, bookkeeping, and efficient office oversight.

Ghana

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and emphasizes customer satisfaction.

I am a highly skilled individual with a strong commitment to delivering exceptional customer service and ensuring client satisfaction. My experience as a Marketing and Customer Experience Officer at HMI Management Service Limited has equipped me with the ability to prepare, implement, and monitor effective marketing plans while managing social media platforms to engage clients effectively.

Previously, I served as a Business Operations Analyst at Fusion Design Studio, where I focused on analyzing and improving business practices. My role involved managing payroll, bookkeeping, and customer experience initiatives, which contributed to the overall efficiency of the organization. Additionally, my time at Stanbic Bank Ghana Limited as a Digital Ambassador allowed me to enhance customer engagement by migrating clients to digital banking platforms, significantly increasing the bank's active customer base.

Experience

Work history, roles, and key accomplishments

Marketing and Customer Experience Officer

HMI Management Service Limited

Apr 2021 - Present (4 years 3 months)

Ensured client satisfaction and managed WhatsApp and other social media platforms. Organized and hosted weekly financial summits on Zoom with 20 to 100 participants.

Social Media Management Event Management Financial Summit Organization Recruitment

Business Operations Analyst

Fusion Design Studio

Dec 2018 - Present (6 years 7 months)

Analyzed, developed, and improved business practices and policies. Managed staff payroll, general bookkeeping, and annual/monthly budget preparation.

Business Analysis Policy Development Payroll Management Bookkeeping Budgeting Customer Experience Human Resources

National Service Personnel

Stanbic Bank Ghana Limited

Sep 2017 - Present (7 years 10 months)

Migrated walk-in customers to the digital banking platform as a Digital Ambassador. Handled account origination and customer queue management.

Digital Banking Customer Service

Intern

Stanbic Bank Ghana Limited

Jun 2016 - Present (9 years 1 month)

Primarily tasked with account origination and customer queue management. Assisted staff with various duties and provided customer service.

Customer Service Banking Operations Administrative Support

Education

Degrees, certifications, and relevant coursework

Institute of Chartered Accountants, Ghana

ICA Programme, Accounting

Currently pursuing the ICA Programme at the Institute of Chartered Accountants, Ghana. This program focuses on advanced accounting principles and practices, preparing for a career in chartered accountancy.

University of Professional Studies, Accra

BSc. Banking and Finance, Banking and Finance

Completed a Bachelor of Science in Banking and Finance at the University of Professional Studies, Accra. The curriculum covered core aspects of banking operations, financial markets, and investment strategies.