Bekah Musa
@bekahmusa
I manage customer enquiries, bookings, payments, and schedules with calm, detail-focused administrative support.
United KingdomWhat I'm looking for
At Sure Telecommunications, I managed around 40 inbound calls a day, responded to emails and live chats through Zendesk, and resolved customer enquiries end-to-end while meeting strict SLA response times.
I've also coordinated bookings, payments, schedules, and multiple customer groups at Escape 360, while building strong organisation and task coordination skills in nursery and cleaning environments. I'm now looking to bring my reliable, discreet approach to a Personal Assistant role supporting scheduling, correspondence, and day-to-day administration.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor
Sure Telecommunications
Aug 2023 - Jun 2025 (1 year 10 months)
Managed an average of 40 inbound calls per day, consistently exceeding team targets. Resolved complex customer issues via Zendesk and CRM systems, adhering to strict SLA response times.
Education
Degrees, certifications, and relevant coursework
Yateley Sixth Form
A Levels, General Studies
Grade: Biology (C), Criminology (B), Drama and Theatre Studies (B)
Completed A Levels in Biology, Criminology, and Drama and Theatre Studies.
Yateley School
GCSE, General Studies
Grade: Geography (7), Combined Science (6-5), English Language (6), English Literature (6), Maths (5)
Completed GCSEs including Geography, Combined Science, English Language, English Literature, and Maths.
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Skills
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