At Blake Brothers, I educate prospective members about programs and enrollment options, helping them enroll while listening for urgent needs that may require care resources.
I document member preferences and enrollment status in CRM systems, and coordinate with care teams to support timely follow-through and smooth transitions.
As a Customer Care Coordinator at Verizon Wireless, I supported peers with communication and CRM practices, reviewed performance metrics with leadership, and helped resolve escalated member situations.
Earlier, as a Customer Service Advocate at Verizon Wireless, I supported customers in a remote, high-volume call environment and consistently led the team in key performance metrics. I also worked as a Sales Executive at Cellular Sales, Verizon Wireless, providing product support and customer service.
