Becca Wendowski

As an Operations Specialist, I created and delivered remote training for over 310 staff members, developed online learning modules using Articulate 360 and SCORM, and managed training records. I collaborated with leadership to align training with organizational goals and produced educational animated videos.

In my role as a Medical Office Assistant, I provided patient care under nursing staff direction, ensured record integrity, and resolved variances in both digital and physical records. I also referred critical matters to management and utilized Epic systems.

As a part-time Paralegal, I drafted and filed legal documents, managed administrative tasks, and established an organized filing system to enhance document management efficiency.

In my role as Guest Service Coordinator, I managed over 500 staff members, prioritized customer service needs, and enforced facility rules and regulations while overseeing daily operations for multiple attractions.

As a Print & Marketing Supervisor, I handled customer escalations and managed various projects to ensure customer satisfaction and operational efficiency.

In this role, I managed help desk operations, including ticket prioritization and tracking, while providing conflict resolution and technical support to clientele.

As a Guest Service Representative, I provided exceptional customer service, assisted with guest inquiries, and developed a V.I.P. Tour program for the Volcano Bay Water Theme Park.

Earned a Master of Science in Business Administration, emphasizing strategic management, marketing, and business operations.

Completed a Bachelor of Arts in Theatre, focusing on performance, production, and the various aspects of theatrical arts.