At MenuLab LLC (Syrve UK), I currently lead an 8-person support team on the AM shift and act as the escalation point for unresolved L2/L3 tickets. I coordinate with developers on recurring issues and step in directly on high-priority client cases.
As an IT Tech Support Instructor / Trainer, I designed onboarding training on Syrve/iiko POS architecture, diagnostics, and client-facing troubleshooting. I’m preparing a SQL fundamentals module and mentor agents on hardware integrations and Windows diagnostics.
As an IT Tech Support Specialist, I provide remote L1–L3 support for hospitality and POS clients across the UK. I troubleshoot payment and delivery platform integrations, resolve terminal connectivity issues, and customize POS receipt and kitchen ticket templates.
