Vanig Kassarjian

• Lead a team of IT support specialists, ensuring timely resolution of incidents and service requests.
• Manage Microsoft 365, Azure AD/Entra ID, SCCM, and Intune for user and device administration.
• Administer Google Workspace and ensure seamless collaboration across departments.
• Utilize ServiceNow for ticketing, reporting, and workflow automation.
• Conduct training sessions and maintain IT d

• Provide expert technical support to end-users, resolving hardware and software issues promptly.
• Conduct user training sessions and maintain documentation for IT processes.
• Act as an escalation point for complex technical issues and collaborate with team members to resolve them.
• Manage vendor relationships and procure IT hardware, software, and services.
• Implement and maintain security me

* Develop and execute an IT strategy aligned with the overall business goals.
* Manage and lead a team of IT professionals, providing guidance, mentoring, and performance feedback.
* Foster a collaborative and results-driven work environment.
* Oversee the design, implementation, and maintenance of the organization's IT infrastructure.
* Ensure the security and reliability of network systems, serv

• Guarantee the problem-free operation of the IT and communications system; responsible for fast and effective correction of faults/ failures when these occur.
• Establish and maintain order in the IT infrastructure, the server room, and distribution room.
• Create technical documentation (asset documentation and documentation of the IT resources).
• Responsible for management and maintenance of c

• Instructed Computer Science for Grade 2-9 students.
• Developed and organized learning materials and resources to enhance classroom instruction.
• Conducted research for new projects, incorporating innovative teaching methods.
• Led after-school Robotics classes to further enrich students' learning experiences.

• Managed daily operations of the IT department, ensuring smooth functioning of systems and networks.
• Installed, configured, and administered personal computers, network cabling, and other related equipment and systems.
• Maintained all necessary infrastructure components on workstations, phones, printers, and other hardware.
• Investigated user problems, identified their source, determined poss

• Taught Robotics based on Arduino IDE to students.
• Created and organized learning materials and resources to facilitate effective teaching.
• Conducted research for new projects, contributing to innovation and program development.
• Worked closely with children aged 9-12, fostering their interest and proficiency in robotics and technology.

• Assisted students with assignments, fostering academic development.
• Developed and organized learning materials and resources to support effective teaching.
• Engaged with children aged 6-10, providing personalized guidance and support in their educational journey.

• Assisted managers with daily tasks, ensuring smooth operations.
• Installed, configured, and administered personal computers, network cabling, and related equipment and systems.
• Maintained infrastructure components on workstations, phones, printers, and other hardware.
• Engaged in sales of IT products, contributing to revenue generation.
• Ensured outstanding store condition and visual mercha

Sep 2020

Oct 2020

Nov 2017

May 2017

Sep 2017

Aug 2017

Aug 2017

Aug 2016

May 2016

Apr 2011