Open to opportunities

B B

@bb04

Message

Bilingual customer service professional providing empathetic, clear support in high-stakes remote environments.

Honduras

Message

What I'm looking for

I'm seeking a work-from-home customer service role where I can support clients with empathy and clear communication, handle high-volume calls, maintain accurate records, and grow within a remote-friendly, professional team.

I am a bilingual (English/Spanish) customer service professional with three years of experience handling inbound and outbound calls and supporting clients in sensitive situations.

I excel at high-volume calling—handling 80+ outbound calls per shift—and at accurate data collection and recordkeeping for legal and client-facing processes.

As a client-focused communicator, I have built trust with over 400 wellness clients and guided individuals through legal next steps with professionalism and clarity.

I am seeking a work-from-home customer service role where I can apply empathy, strong communication, and remote collaboration skills to support clients and contribute to team outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

NLI

Jan 2023 - Jan 2024 (1 year)

Contacted individuals regarding filed complaints and legal notices on behalf of attorneys, clarified next steps and court information, and recorded outcomes to maintain compliance and accurate legal tracking.

Customer Service Client Communication Record keeping Compliance Spanish Empathy

Customer Service Representative

Line Solution

Jan 2021 - Jan 2023 (2 years)

Conducted customer and client phone surveys across industries, handling 80+ outbound calls per shift while ensuring accurate data collection from scripted and follow-up questions and maintaining a courteous professional tone.