BKBatuhan Kaska
@batuhankaska
Experienced tourism operations leader driving guest satisfaction, reservations, and digital marketing.
TurkeyWhat I'm looking for
I am a tourism management professional with 6+ years leading operations, reservations, and guest experience initiatives. I have driven digital transformation, expanded booking volumes, implemented multichannel marketing across Booking.com and Airbnb, and introduced process improvements like iCalendar to prevent double bookings.
Skilled in client relationship management, market research, team training, and crisis resolution, I speak English at an advanced (C1) level and support trilingual service (Turkish, English, Russian). I seek roles where I can apply my operations, revenue optimization, and marketing experience to improve customer satisfaction and business performance.
Experience
Work history, roles, and key accomplishments
Marketing Staff
Çin Yuncheng Gravür Baskı Silindirleri Klişeamb. ve Basım Sa
Apr 2025 - Present (8 months)
Conduct market research to identify new business opportunities, manage client relationships, and coordinate marketing campaigns including online promotions and trade shows to support sales growth and after-sales service.
General Manager
KalkanVillaları
Oct 2020 - Oct 2024 (4 years)
Led digital transformation and operational optimization, expanded villa portfolio and booking volume, implemented trilingual service and iCalendar integration to eliminate double bookings and improve guest satisfaction.
Operations Manager
KalkanVillaları
Oct 2017 - Oct 2020 (3 years)
Optimized interdepartmental collaboration to enhance guest experience and revenue, developed services and partnerships to increase bookings, and delivered team training to improve performance and safety compliance.
Education
Degrees, certifications, and relevant coursework
Kazakh Academy of Labor and Social Affairs
Bachelor of Business Administration, Management
2019 - 2023
Completed a Bachelor of Business Administration (BBA) in Management from September 2019 to July 2023.
NINational Technical University Kharkiv Polytechnic Institute
Artificial Intelligence Engineering
2018 - 2019
Studied Artificial Intelligence Engineering from September 2018 until withdrawal in May 2019.
SPSeneca Polytechnic
Honours Bachelor of Aviation Technology, Aviation Technology
2018 -
Enrolled in an Honours Bachelor of Aviation Technology program beginning September 2018; studies deferred due to COVID-19.
Availability
Location
TurkeyAuthorized to work in
Job categories
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