BIBassmala Idrissi
@bassmalaidrissi
Detail-oriented administrator with strong data and compliance expertise.
United KingdomWhat I'm looking for
I am a results-driven administrator with experience supporting public-sector teams and estate agency operations, delivering accurate financial and data outcomes under tight timelines.
I have resolved over 30 financial and administrative queries per week and managed high volumes of confidential documents with strict adherence to TDS and GDPR requirements.
My technical strengths include data entry, reconciliation, migration and proficiency with systems such as Reapit, GMThink and HPA2, alongside Microsoft Office tools.
I collaborate effectively with stakeholders and multi-agency partners, consistently delivering timely responses, accurate record-keeping and improvements to processes that maintain operational continuity.
Experience
Work history, roles, and key accomplishments
Client Account Assistant
Thornley Groves Estate Agency
Apr 2025 - Nov 2025 (7 months)
Responded to 25+ tenant and landlord financial queries weekly and processed 10 end-of-tenancy deposit returns per week, ensuring TDS compliance and accurate allocation of 200+ receipts to tenancy accounts.
Data Entry Operator
Thornley Groves Estate Agency
Feb 2025 - Mar 2025 (1 month)
Migrated data for 200+ tenants, landlords, and compliance certificates from a legacy system to a new platform with 0% data loss and maintained GDPR-compliant confidential records.
MCBusiness Support Officer
Manchester City Council
Jul 2024 - Dec 2024 (5 months)
Managed Rough Sleeper Service inbox handling ~50 enquiries daily, coordinated multi-agency reports via phone and updated HPA2/GMThink client records with 100% GDPR-compliant accuracy.
MCBusiness Support Officer (Legal)
Manchester City Council
Dec 2022 - Dec 2023 (1 year)
Handled secure printing, sealing, and distribution of 50+ confidential legal documents weekly and processed 15 case management files daily, maintaining 100% compliance with confidentiality and GDPR protocols.
Education
Degrees, certifications, and relevant coursework
TCThe Manchester College
T-level, Business Administration and Management
2023 - 2024
Completed a T-level in Business Administration and Management focusing on practical workplace skills and administrative processes.
TCThe Manchester College
Level 2 Functional Skills, Mathematics
2022 - 2022
Completed Level 2 Functional Skills qualification in Mathematics to support workplace numeracy and administrative tasks.
TCThe Manchester College
Level 2 Functional Skills, English
2022 - 2022
Completed Level 2 Functional Skills qualification in English to support effective workplace communication.
Availability
Location
United KingdomAuthorized to work in
Job categories
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