Eseosa Aladejobi
@eseosaaladejobi
I turn telecom performance data, products, and customer operations into measurable growth.
NigeriaWhat I'm looking for
I've built customer and product operations experience at MTN Nigeria, from online and walk-in customer care to Voice & Internet product analysis and retail operations. I evaluate KPIs across gross connections, MoMo transactions, device sales, and app downloads to deliver insights that inform regional growth strategies.
In my current retail operations work, I produce performance reports, coordinate store and hub operations, coach customer service teams, oversee device lifecycles, and support escalated customer issues. I've also coordinated product launches, Go-To-Market plans, user stories, UAT, and customer information materials that strengthen product adoption, compliance, and service delivery.
Experience
Work history, roles, and key accomplishments
Delivered actionable insights by evaluating KPIs across gross connections, MoMo transactions, device sales, and MTN-powered app downloads. Designed and produced weekly, monthly, and YTD performance reports, enabling senior management to make informed decisions and optimize sales intelligence outcomes.
Education
Degrees, certifications, and relevant coursework
University of Ibadan
Bachelor of Science, Medical Physiology
Grade: Second Class Upper division
Bachelor of Science in Medical Physiology from the University of Ibadan, graduating with Second Class Upper division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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