Open to opportunities

Olusegun Awoniyi

@olusegunawoniyi

Message

Results-driven Team Lead delivering exceptional customer experiences and leading high-performing teams.

Nigeria

Message

What I'm looking for

I’m looking to lead high-performing teams and improve customer experience through process improvement, strong customer relations, and disciplined credit control—helping organizations grow while maintaining risk-aware, measurable results.

I’m a results-driven professional with over 10 years of experience in business management, human resources, customer service, and team leadership. I focus on delivering exceptional customer experiences while driving business growth through disciplined execution.

As Team Lead, Emergency Communication Center at Nigeria Communication Commission, I led customer service representatives to achieve a 95% customer satisfaction rate. I also developed and implemented emergency communication protocols, reducing response time by 20%. In parallel, as Store Manager at Noktel Resort Hotel, I manage inventory and procurement and reduced costs by 15% while supervising a team of 5 to improve store efficiency by 30%.

In my Credit Controller role at Noktel Resort Ilorin, I achieved a 98% collection rate, exceeding targets. I implemented credit control policies that reduced debt by 25%, strengthening risk control and financial accountability.

Earlier, as Team Lead Customer Service Agent at Nta_Star Network Ltd., I led a team of 10, delivering a 90% customer satisfaction rate. I developed and implemented customer service training programs that improved agent performance by 20%, and I bring that same process-improvement mindset to every team I lead.

Experience

Work history, roles, and key accomplishments

Current

Team Lead, Emergency Communication Center

Current

Nigeria Communications Commission

Nov 2022 - Present (3 years 8 months)

Led a team of customer service representatives in an emergency communication center, achieving a 95% customer satisfaction rate. Developed and implemented emergency communication protocols, reducing response time by 20%.

Team Leadership Customer Service Customer Satisfaction Response Time Improvement Microsoft Office

Current

Store Manager

Current

Noktel Resort Hotel

Feb 2020 - Present (6 years 5 months)

Managed inventory and procurement, reducing costs by 15%. Supervised a team of 5 to improve store efficiency by 30%.

Inventory Management Procurement Team Supervision Microsoft Office

Current

Credit Controller

Current

Noktel Resort Ilorin

Feb 2019 - Present (7 years 5 months)

Achieved a 98% collection rate, exceeding targets. Implemented credit control policies, reducing debt by 25%.

Credit Control Collections Risk Management

Team Lead Customer Service Agent

Nta_Star Network Ltd.

Mar 2012 - Mar 2018 (6 years)

Led a team of 10 customer service agents, achieving a 90% customer satisfaction rate. Developed and implemented customer service training programs, improving agent performance by 20%.

Team Leadership Customer Service Customer Training Customer Satisfaction Performance Improvement

Education

Degrees, certifications, and relevant coursework

University of Jos

Business Management

Studied Business Management at the University of Jos in 2009.

Kwara State Polytechnic

IJMB A/Level, IJMB A/Level

2002 - 2003

Completed IJMB A/Level at Kwara State Polytechnic in Ilorin from 2002 to 2003.

West African Examinations Council (WAEC)

WAEC O/Level, WAEC O/Level

2002 - 2003

Completed WAEC O/Level in Ilorin from 2002 to 2003.

La Plage Meta Verse

Executive Diploma, International Human Resource Management

Completed an Executive Diploma in International Human Resource Management at La Plage Meta Verse.

Peace Operations Training Institute

Mine Action and Explosive Hazard Management

Completed training in Mine Action and Explosive Hazard Management at Peace Operations Training Institute (in cooperation with the United Nations Mine Action Service).