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Bassam ALbitar

@bassamalbitar

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Operations Manager at Al Bait Al Shamel who introduced custom invoicing and customer loyalty systems.

Kuwait

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At Al Bait Al Shamel (Complete House) for Cleaning Services, I managed daily operations and established workflows and standard procedures. I also introduced a custom invoicing system and a customer loyalty programme.

I founded CH Agency Digital Solutions to provide digital solutions to small and medium businesses in Kuwait. I built three business systems, with the invoicing and loyalty platforms in pilot use for the cleaning services business.

My earlier work included handling customer requests at Bleach House Keeping and Ooredoo, and supervising showroom operations at Suprano Plains for Decoration. I also built a portfolio of 10+ bilingual demo websites for prospects.

Experience

Work history, roles, and key accomplishments

Current

Founder & Digital Solutions Consultant

Current

CH Agency Digital Solutions

Jan 2026 - Present (10 months)

Founded and operate a digital solutions agency serving small and medium businesses, covering web design, custom business systems, and digital marketing. Built a portfolio of demo websites and proprietary systems.

Web Design Custom Business Solutions Digital Marketing AI assisted Development Prompt Engineering N8n Google Apps Script WhatsApp Cloud API Firebase Firestore SEO Maps Integration

Operations Manager

Al Bait Al Shamel (Complete House) for Cleaning Services

Jul 2021 - Mar 2026 (4 years 8 months)

Managed daily company operations, coordinated schedules, supervised sales, and established internal workflows. Introduced digital tools including a custom invoicing system and customer loyalty programme.

Operations Management Team Building Process Design Customer Service CRM Social Media Marketing Invoicing Systems Loyalty Programs

Customer Service Representative

Bleach House Keeping

Aug 2018 - Jun 2020 (1 year 10 months)

Handled inbound and outbound calls, managed customer requests end to end, and resolved complaints. Delivered training to new agents and contributed process improvements.

CRM Avaya Customer Service Complaint Resolution Training Process Improvement

Call Centre Agent

Ooredoo

Jun 2017 - Feb 2018 (8 months)

Handled high-volume customer enquiries and service requests for a leading national telecommunications provider.

Customer Service Call Handling Telecommunications

Admin & HR Assistant

Al Joun Medical Centre

Feb 2016 - Nov 2016 (9 months)

Administered employee affairs including residency renewals, payroll, and staff benefits. Maintained medical and commercial licences and managed facility maintenance.

HR Administration Payroll Employee Records Facilities Management