@khudhuralkhudhur
I improve customer support, social care, inventory accuracy, and retail compliance across telecommunications and banking.
KuwaitAt Zain Kuwait, I deliver customer support across phone and digital channels while supporting online operations, brand consistency, and 24/7 service availability.
Previously, I managed physical and digital inventory at Kuwait International Bank with 100% accuracy across branches, optimized procurement workflows, and audited 18 Ooredoo Kuwait branches for promotional compliance and service standards.
Work history, roles, and key accomplishments
Zain Kuwait
Sep 2024 - Present (2 years)
Delivers high-quality support via phone and digital channels, maintaining top-tier resolution rates. Supports online operations to ensure seamless brand consistency and 24/7 service availability.
Kuwait International Bank (KIB)
Jan 2019 - Dec 2024 (5 years 11 months)
Managed physical and digital inventory assets with 100% accuracy across all branch locations. Optimized procurement workflows to reduce lead times for branch-essential supplies.
Ooredoo Kuwait
Jan 2017 - Dec 2019 (2 years 11 months)
Audited 18 branch locations to ensure promotional compliance and service standards. Developed performance reports that shaped frontline training and operational strategy.
Degrees, certifications, and relevant coursework
Master of Science, Marketing
2024 -
Pursuing a Master of Science in Marketing, expected to continue through the present.
Introduction to AI for Marketing Professionals, AI for Marketing
Completed the Introduction to AI for Marketing Professionals certification in December 2025.
Digital Transformation, Digital Transformation
Completed the Digital Transformation certification in July 2025, offered in partnership with BCG.
Bachelor of Science, Marketing
2020 - 2022
Earned a Bachelor of Science in Marketing from the American University of the Middle East.
Sales Skills, Sales
Completed the Sales Skills certification in October 2019.
Rules & Regulations of Kuwait Electronic Cheque System, Banking Regulations
Completed the Rules & Regulations of Kuwait Electronic Cheque System certification in November 2017.
Software and tools used professionally
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