Basetsana Ramoeletsi
@basetsanaramoeletsi
Organized administrative professional specializing in virtual reception and customer service.
South AfricaWhat I'm looking for
I am an organized and dependable administrative professional with hands-on experience in virtual reception, security operations, customer service, and hospitality support.
I have managed incoming calls, scheduling, records, and reporting for remote front-desk operations while representing client brands with professionalism and clear communication.
My background includes monitoring CCTV and security systems, conducting inspections, and maintaining operational documentation in fast-paced environments, demonstrating strong attention to detail and sound judgment.
I am adaptable, proficient with Microsoft Office and common security platforms, and committed to delivering high-quality service while collaborating effectively with teams.
Experience
Work history, roles, and key accomplishments
Virtual Receptionist
Turnkey Receptionist
Sep 2025 - Jan 2026 (4 months)
Managed incoming calls, scheduled appointments, and maintained accurate call logs and client records while providing remote front-desk support and representing client brands professionally.
Global Security Control Centre Associate
Instant Chartz
Oct 2024 - Mar 2025 (5 months)
Verified and posted flight updates, monitored traffic and CCTV, conducted vehicle inspections, maintained GSOC documentation, and responded to emergency calls per SOPs to support secure operations.
Monitored Lenel, Bosch, and Optics security systems in data centre environments, reviewed camera feeds, escalated incidents, and conducted routine safety and equipment checks to maintain site security.
Customer Service Consultant
Metrosure & Jet Stores
Jan 2022 - Mar 2022 (2 months)
Assisted customers with account and contract applications, handled complaints and resolution support, and maintained professional service standards to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Thekwini TVET College
NQF Level 4, Hospitality
2020 - 2021
Completed Hospitality NQF Level 4 studies focused on vocational hospitality skills and workplace readiness.
Central Johannesburg College
NQF Levels 2–3, Hospitality
2018 - 2020
Completed Hospitality NQF Levels 2–3 vocational training covering foundational hospitality practices and service skills.
Parktown High School for Girls
Grades 8–10, Secondary Education
2014 - 2016
Attended secondary education covering Grades 8–10 with general foundational coursework.
Availability
Location
South AfricaAuthorized to work in
Job categories
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